Do you love travel and want to help others experience the world?
At Ignite Travel Group, we're passionate about creating unforgettable holiday experiences through carefully curated travel packages that deliver exceptional value to our customers.As an After Sales Consultant within our Customer Service Team, you will play a vital role in supporting customers throughout their holiday journey.
This is an exciting opportunity for travel enthusiasts seeking to move away from sales and focus on delivering outstanding customer service, problem-solving, and travel support.
You'll join a collaborative team environment where your expertise, attention to detail, and customer-first mindset will make a real difference.Start date: 14 September ****What We OfferComprehensive Training We'll equip you with the tools and knowledge you need to succeed in the travel industry.Supportive Team EnvironmentJoin a collaborative, friendly team that celebrates success and encourages growth.Career Development OpportunitiesGrow your career with ongoing training and clear pathways for advancement.What You'll Be Doing...Manage the aftersales journey for customers, ensuring a seamless and enjoyable travel experienceFinalise and process customer payments accurately and efficientlyMaintain skilled, accurate,



and detailed customer recordsRespond to customer enquiries and provide timely solutions to travel-related queriesDeliver exceptional customer service while achieving team targets and KPIsIdentify customer needs and provide appropriate solutions and supportCollaborate with team members to ensure consistent service standards and customer satisfactionContribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thriveWho You Are:Previous minimum 2 years' customer service experienceStrong communication and interpersonal skillsDemonstrated customer-first approach with a passion for service excellenceHigh attention to detail and accuracy in administration and payment processingAbility to interpret customer needs and provide effective solutionsStrong problem-solving skills and a solutions-focused mindsetExperience working in a fast-paced and dynamic environmentProficiency using Microsoft Excel and PowerPointYour awesome extras...Ongoing skills developmentCatapult your career across a network of brands and businesses in an evolving industrySay no to full price!
Nab discounts on travel and more thanks to our sweet rewards programAccess to industry leading health and well - being programs and financial advisorsSet up shop in a swanky beachfront office in BroadbeachEnjoy social events to promote networking, celebration of wins, and sometimes just for fun!
Take volunteer leave as part of giving back to the local community#IGNT
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📌 My Holidays After Sales Consultant - Broadbeach, Qld (Gold Coast)
🏢 Ignite Travel Group
📍 Gold Coast