Administrator / Customer Service Officer
We are currently seeking an experienced and motivated Administrator / Customer Service Officer to join a rapid-paced and customer-focused team based in Toowoomba.
This is a full-time, Monday to Friday role offering excellent work-life balance and a competitive hourly rate of $38+ per hour.
If you enjoy providing exceptional customer service, thrive in a busy office environment, and have strong administrative skills, we d love to hear you.
As a valued member of the Customer Service team, you will be responsible for responding to customer enquiries in a polite, efficient, and professional manner, ensuring a positive experience and complete customer satisfaction at all times.
Key Responsibilities
Managing customer service enquiries via phone and emailAccurate and timely data entryFreight tracking and shipment follow-upReconciling administrative reportsReception duties and general office administrationSupporting the wider team with day-to-day administrative tasks
What You ll Bring to the Role
To be successful in this position, you will demonstrate:
Proven customer service experience, including phone,
email and reception supportConfidence in handling challenging situations and finding practical solutionsThe ability to quickly learn and adapt to various computer systems and databasesExceptional data entry skills with a strong attention to detailTouch typing ability and high levels of accuracyStrong organisational skills and the ability to prioritise competing tasksExperience working in a fast-paced environment and performing under pressureExtensive administration experience and proficiency across Microsoft Office programsThe ability to work both autonomously and collaboratively within a teamFlexibility to assist with staff leave coverage and occasional overtime when required
What s on Offer
Competitive pay rate of $38+ per hourS Monday to Friday hours 8:30am - 4:30pmSupportive and friendly workplace cultureOpportunity to work within a well-established and repu business
For any questions, call us on ************ and ask for Donna Taylor.
All applications are treated confidentially.
Successful candidates will undergo Action Workforce's induction, including a full drug screening and physical assessment.
Due to the high volume of applications, only shortlisted candidates will be contacted within two weeks.
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