Be the voice customers actually want to hearTrade customers don't have time to be put on hold.
When a site runs short of fixings mid-pour, they want someone who picks up, knows the product, and gets it sorted, first time.That's the job.Drillfast supplies fasteners, fixings and specialist products to Australia's commercial construction industry.
We're a Brisbane-owned business in a serious growth phase, and our Customer Service team sits at the centre of it, price quoting, order entry, problem solving and building the kind of relationships that keep customers coming back.This is not a script-reading call centre role.
You'll own your actions.What you'll be doingTaking care of customer enquiries, quotes and sales orders end to end, phone, email and counterTurning enquiries into orders, and orders into repeat businessMaking proactive outbound calls to follow up quotesWorking closely with Warehouse, Purchasing and our Sales team to get product where it needs to be, when it needs to be thereSolving the curveballs, short supply, special orders,



urgent site requirements; with a calm headKeeping our data clean and our customers informedWhat you'll bringExperience in a customer-facing role in trade, industrial or construction supply or genuine product knowledge you're keen to put to workThe confidence to hold your own in a conversation with a site foreman, a project manager, or a trades person.Strong attention to detail, quoting and order accuracy matter hereA growth mindset, and the initiative to find the opportunity in every callComfort working in an ERP/CRM system (NetSuite experience is highly regarded, not essential)Why DrillfastFull staff profit share: when the business performs, you share in itA metric-driven, open culture: you'll know exactly how you're tracking, and you'll have the support to get thereBrisbane-owned and growing: you're joining the business, not a branch officeEagle Farm location: easy access, in office parkingDrillfast is an equal opportunity employer.
We welcome applicants from all backgrounds.
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📌 Trade Sales / Customer Service (Brisbane)
🏢 Drillfast
📍 Brisbane