Mirvac is a brand that creates and curates better experiences.
We are more than developers or builders – we are visionaries, and our ability to see the world differently drives us to be bold, embrace innovation and diversity, and lead with optimism.As creators of positive change, we see each new project as an opportunity to leave a lasting legacy, delivering enduring value for all Australians.
We focus on sustainability, innovation, and shared value, to return benefits to our customers, partners, investors, and communities.Join us as we work towards building the imagine nation.At Mirvac, we know that it's our people, their passion and expertise and the exceptional experiences we create for our audience, that defines us.Your opportunityAs the Resident Services Ambassadoryou will provide an exceptional customer experience and deliver the LIV Brand Promise by executing on the LIV Customer Charter commitments, working closely with team members to ensure seamless coordination of services and a unified customer experience, and build strong relationships with key stakeholders.
This role will be based from our premium Build to Rent asset, LIV Anura at Newstead.The working days will be Tuesday to Saturday.Your responsibilities will include:Deliver key customer moments that deliver the LIV Brand Promise and LIV Customer Charter CommitmentsGuide customers through the customer journey from initial inspection, to move in, building orientation, rental payment and complaint supportManage the resident move in and out experience including pre-move communications, apartment checks, arrival and orientation, pre-departure inspections and condition reportsSupport the leasing process in line with the Strategic Asset Plan to maximise returns and mitigate downtime,



including conducting leasing inspections and actively engaging with residents on retention strategiesImplement the Resident Community Program for the asset and associated event calendar, with positive promotion of initiatives to deliver increased resident engagement and retentionLead site inspections and work with the wider asset team(s) to implement any required initiatives to drive excellence in presentation, performance and safety standardsConduct regular property inspections in accordance with the Residential Tenancies Act and other legislative requirementsMaintain a visible presence onsite and provide residents with an energetic, efficient and memorable experience when responding to requests, and resolving problems and concerns as they ariseAccurately log, triage and respond to resident complaints and interactions, feedback and requests to support customer NPS, and ensure assignment to the appropriate person where escalation is requiredEnsure accuracy of data across all systems to deliver customer insights and support data led decision makingSupport the onsite team with general administrative tasks and keep the office running smoothly as requiredActively contribute to project working groups across the business that deliver tangible outcomes for the divisionWork collaboratively with team members and internal stakeholders to ensure system/data integrity, effective information flow and to drive portfolio wide excellence and efficiencies through consistency of approach,



reporting and transfer of experiences and learningsChampion the consistent application of the key Mirvac values, leading by example and promoting a high -performing and collaborative environmentAbility to work evenings, weekends, public holidays and across multiple assets as requiredAssist with any projects or undertake additional duties as requiredYour point of difference3+ years of experience in asset management or hospitalityReal Estate Agent or Assistant Agent License is requiredDemonstrated experience in high-volume customer-facing and administrative roles is highly desirableProven stakeholder engagement abilitiesDemonstrated experience dealing with customer complaints and solving problems with positive resultsHigh level of IT proficiency, with Salesforce and StarRez experience desirableFirst Aid Certificate is desirableResponsible Service of Alcohol Certificate is desirable A willingness to always go above and beyond and provide an exceptional experience to our residentsA customer-centric focus with the ability to develop and maintain exceptional stakeholder relationships, and liaise with people at all levelsExceptional organisational skills with the ability to prioritise work effectively, ensuring deadlines are achieved on timeAbility to adapt to change, deal with ambiguity and complexityProactive and self-motivated mindset, with the ability to solve issues as they arise and to improve system and process efficiencies and effectivenessA commitment to quality, professionalism, confidentiality and attention to detailExceptional communication (written & verbal) and interpersonal skillsAll of these attributes are preferred, if you think you may be the right fit for the role please still apply.
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📌 Resident Services Ambassador (Brisbane)
🏢 Mirvac
📍 Brisbane