Blacktown City Council seeks a City Assets Customer Experience Improvement Officer to lead how correspondence is managed across eight teams, monitor requests and complaints, and drive timely responses.
You will review workflows, develop templates, identify gaps, and help ensure high-priority interactions are addressed efficiently.You will prepare performance insights for the Director City Assets and support senior leaders by tracking trends, reporting on customer experience, and promoting
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📌 Customer Experience Improvement Lead – City Assets (New South Wales)
🏢 Blacktown City Council
📍 New South Wales
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