Join Aussie Broadband as an Assurance Technical Support Officer and be part of a team that's passionate about delivering exceptional customer experiences.
We have two 12-month maximum term opportunities available in Dandenong or Traralgon, offering the chance to develop your technical capabilities, expand your industry knowledge, and contribute to meaningful work.
Whether you're bringing experience from a similar role or looking to take the next step in your career, you'll be supported to learn, grow, and succeed with us.At Aussie Broadband we believe difference is something to celebrate.
Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve.
As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday.Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up.
What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down!
Our fantastic culture lives and breathes our values: Don't be ordinary, be awesome Think BIG No bullsh*t Be good to people Have funWe are proud to be a B Corp Certified company, which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
We care about our community through our Pledge 1% commitment,



sponsorship programs and our paid staff community service leave offering.
But don't just take our word for it – We have been named one of the top employers in Australia by HRD magazine.The good stuff26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)Discounted internet up to the value of $109 per month20% off our Mobile servicesDay to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many moreCelebrating you!
With monthly rewards and recognitionInternal training and resources for you to continue to learn, grow and achieve your career goalsYearly allowance for amazing Aussie merchFitness Passport for access to multiple gyms and pools across AustraliaLet's talk about youCertifications such as CCNA, NSE4, or CompTIA A+ (or equivalent)



isn't necessary but it's preferredStrong organisation and time-management skillsClear and confident communication skillsAbility to troubleshoot using the OSI modelA proactive approach to problem-solving and leadershipConfidence working independently and collaborativelyA willingness to learn quickly and adapt to recent technologiesHow will you support our "Why?"Deliver frontline diagnostics, classification, and issue resolutionMeet customer service standards and call-handling targetsRespond to technical support requests via phone and digital channelsIdentify customer needs through effective questioning and product analysisTroubleshoot and resolve technical and non-technical service issues in line with SLAsInvestigate faults using internal and external resourcesWork collaboratively with teams across the businessSupport field staff with fault resolution and installation queriesAussie Broadband is an Australian operated telecommunications company that was formed in **** and is based in Morwell Victoria, Australia.
The company's main focus is nbnTM (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.
As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.
The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.
With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.
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📌 Assurance Technical Support Officer (Traralgon)
🏢 Aussie Broadband
📍 Traralgon