The OpportunityBased in Footscray, this role is part of MEGT's Employment Services Division, dedicated to removing barriers and creating sustainable employment opportunities for job seekers!
As a Customer Service Officer, you'll deliver a high-quality experience to job seekers whilst supporting the delivery of the Workforce Australia contract.You'll be the first point of contact for our site, handling face-to-face, phone, email, and online enquiries.
Working closely with the Site Lead and team, you'll ensure the smooth day-to-day operations of the site, embodying our values of being trailblazers in service, savvy in solutions, thriving in challenges, and staying united in teamwork.About YouYou bring experience in customer service and administration, with a knack for building strong relationships and achieving team goals.
You're confident handling enquiries, juggling priorities, and exceeding service standards:Demonstrated ability to foster positive relationships with various stakeholdersExcellent oral and written communication skillsConfidence in dealing with enquiries face to face and managing competing prioritiesProven experience in exceeding customer service standardsHigh computer literacyEfficiency working autonomouslyPrevious experience in administrative environment desirableFind your ME at MEGTAt MEGT,



we are a proud Australian not-for-profit that's helped over one million people kickstart amazing careers since ****!
BenefitsWe're proud to be certified Great Place to Work – and we live it every day.
We support work-life balance and offer great benefits to help you thrive:14 weeks paid parental leave after 6 months$500 My Benefits voucher referral bonus3 paid Christmas close-down daysBuy or cash out extra annual leave + 17.5% leave loadingPro-rata long service leave after 7 yearsSalary packaging available (non-PBI)Professional development & study supportTravel, retail, entertainment and health insurance discountsEmployee Assistance Program (includes Nurse on Call)The MEGT CommitmentAt MEGT, people are at the heart of everything we do.
Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.We are an Equal Opportunity Employer and Child Protected Organisation — committed to a safe, inclusive, and diverse workplace.
We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability and people from minority groups.
Learn more about our commitment here.
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📌 Customer Service Officer (Melbourne)
🏢 MEGT (Australia
📍 Melbourne