Job TitleCustomer Service ConsultantJob Description SummaryGenuine career progression - we hire from within!
Hybrid, flexible working options in a permanent, full time role Entry level roles - we provide full training & ongoing development We are looking for an enthusiastic individual to join our exciting Customer Experience Consultant team in Parramatta.
You'll play a key role in providing exceptional customer support, and enhancing the overall client experience.Job DescriptionWhat you'll be doingBe the first point of contact for incoming calls and emails from our clients (average of ***** interactions (blend of calls & emails) per day, approx ***** emails per day)Accurately log client requests into our systemsResolve queries efficiently and professionallyMeet client KPI's and contribute to team targetsDeliver outstanding customer satisfactionSupport and improve internal processes and proceduresWhat we're looking forA natural "people person" who enjoys helping othersA confident communicator with a passion for customer serviceExcellent phone manner and a knack for sending concise emailsStrong multi-tasker, juggling different tasks without compromising qualityHigh attention to detail and accuracy,



a natural problem solver!
Positive attitude, integrity, and honestyOrganised, self-disciplined, and a team playerExperience in a call centre environment or customer service role (ie, retail or hospitality etc) is a plus but not essential - we'll provide full training so you can develop your career!
Proficient in computer literacy and keyboard skillsWhat's in it for youFull time, permanent role with flexible shifts ranging from 7am - 11am start times, and 3pm - 7pm finish timesComprehensive training to set you up for successA great opportunity to shift careers or explore a recent pathA supportive, collaborative team invested in your growthA diverse organization that values different perspectivesClear opportunities for growth and career advancementImportantApplicants must be eligible to work in Australia.As an equal chance employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply.
Cushman & Wakefield promotes safety at all times.INCO: "Cushman & Wakefield"
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📌 Customer Service Consultant (New South Wales)
🏢 Cushman & Wakefield
📍 New South Wales