Order & Return Management: Ensure smooth processing of orders and returns by following established protocols.Warranty Claims: Assess and process customer warranty requests with care and accuracy.Customer Support: Respond to inquiries via live chat, email, social media, and phone.Product Expertise: Become a go-to advisor on our products, helping customers find the perfect fit for their needs.Performance Goals: Contribute to achieving monthly KPIs and team targets.RequirementsNatural people skills: you genuinely love connecting with people and bring warmth, confidence and energy to every customer interactionPassion for Sports & Outdoors: You're enthusiastic about our products and the active lifestyle they support.Curiosity & Drive: You're eager to learn, stay updated on tools and trends, and understand how brands operate.Customer Insight: You understand consumer behaviour, media habits and shopping preferences.Exceptional Communication: You're confident and personable in both written and verbal interactions, with a warm and professional tone.Relationship Building:



You excel at creating meaningful connections with customers and understand the importance of personalised service.Discretion & Professionalism: You handle sensitive customer information with care and maintain a high level of confidentiality.Team Collaboration: You build strong relationships with colleagues and partners, and contribute positively to team culture.Tech Savvy: Comfortable with Excel and data sets; experience with SAP is a plus.Core CompetenciesDemonstrates expertise in Order and Return Management, Warranty Claims processing, and Customer Support while achieving performance goals.
Possesses robust communication skills and a passion for Sports and Outdoors, fostering meaningful customer relationships.Highest-signal resume keywordsOrder ManagementCustomer SupportExceptional CommunicationRelationship BuildingTech SavvyATS Optimization KeywordsSoft SkillsNatural People SkillsCuriosityDriveDiscretionProfessionalismTeam CollaborationIndustry KeywordsWarranty ClaimsCustomer InsightPerformance GoalsSportsOutdoorsTools & TechnologiesExcelSAP
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📌 Customer Experience Specialist (Victoria)
🏢 Jobtailor
📍 Victoria