Perth CBD location, a short walk from Perth Station and local shops and eateriesFull-time Monday–Friday (no weekends or late nights!)No collections experience required, supportive training, coaching and career progression opportunitiesEarn uncapped monthly bonuses + more incentives and perks!
About Your New RoleAs a Customer Relationship Manager, you'll be on the frontline making outbound calls to locate and re-establish contact with customers in regards to their overdue accounts on behalf of our clients and negotiate repayment solutions tailored to their circumstances.
With award-winning training, a collaborative team and career progression opportunities, you'll gain valuable skills to build a long-term career in financial services.What Your New Job InvolvesManage overdue accounts on behalf of leading Australian institutionsMake and receive a high volume of callsUsing databases and tools to locate and re-establish contact with customersBuild trust and rapport while negotiating sustainable repayment solutionsHandle objections and create positive outcomes for all partiesMaintain adherence to industry regulations and compliance frameworksWhat we can offer you!
Earn uncapped monthly bonusesHybrid work flexibility considered after 3 months (3 days office, 2 days WFH)Paid training + ongoing coaching and career progression pathwaysDiscounts and perks via our employee benefits platformHealth and wellbeing initiatives (24hr support with our EAP, discounted gym, health insurance,



online fitness)Breakfast and fresh fruit in the officePaid volunteer days + option to purchase extra annual leaveRegular team events + 'Dress for Your Day' cultureWho You AreWant to start or grow your career in Financial Services?
We don't need you to have collections experience, most of our leaders started in this role!
You may have experience in call centres, retail, hospitality, sales, customer service or any role where communication and resilience are key.Excellent communication skills (verbal & written)Persistence and resilience in challenging conversationsNatural flair for problem-solvingConfidence with computer systems and agile to learn recent onesShare a passion for results in a fast-paced, target driven environmentA willingness to learn, take feedback and growEssential:You must be available to work a full-time fortnightly rotational roster as followsWeek A: Monday - Friday 7:30am – 4:00pmWeek B: Monday - Friday 8:30am – 5:00pmBaycorpBaycorp is one of Australia's largest provider of credit and receivables management services and a part of Credit Corp Group.
With over 60 years of experience, we take an ethical, collaborative approach to debt resolution, helping our customers organise and take control of their finances.The diversity of our people drives our ability to innovate, grow and deliver great outcomes for our people, customers, shareholders and community.
At Baycorp, we value curiosity, respect for differences and a willingness to help others.
We are committed to building an inclusive workplace that reflects the community and actively encourage applications from all culturally diverse backgrounds.We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.Perth ****
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📌 Customer Relationship Manager (Perth)
🏢 Credit
📍 Perth