Independent Solutions is an creative Australian Point of Sale technology provider, and part of Vela Asia Pacific — a wholly owned subsidiary of Constellation Software Inc. (TSX: CSU), a global leader in software and services across public and private sectors.We're dedicated to helping independent retailers navigate the POS landscape and find the solution that's truly right for them.
With the backing of a global organisation and the heart of a close-knit team, we offer a workplace where your contribution genuinely matters.Independent Solutions is an innovative Australian Point of Sale technology provider, and part of Vela Asia Pacific — a wholly owned subsidiary of Constellation Software Inc. (TSX: CSU), a global leader in software and services across public and private sectors.We're dedicated to helping independent retailers navigate the POS landscape and find the solution that's truly right for them.
With the backing of a global organisation and the heart of a close-knit team, we offer a workplace where your contribution genuinely matters.About the RoleThis isn't your average help desk job.
As a Technical Support Analyst, you'll receive in-depth training in our application suite and be empowered to work autonomously through real customer problems — using your initiative, not a script.Reporting to the Support Services Manager, you'll be front-line for our customers, solving application and hardware issues across a broad retail client base.
It's a role where every day is different and the work you do has a direct, visible impact.This is a permanent, full-time position based at our Brisbane office in Eight Mile Plains.
The role participates in a team roster,



including rostered shifts and occasional after-hours support.What You'll Be DoingProviding first level and interim support across the Independent Solutions application suiteInvestigating and resolving software and business issues using available tools, manuals and support resourcesIdentifying and correcting data integrity issues and application faultsAssisting with software testing, evaluation, validation and documentationProactively building and maintaining knowledge of relevant systems and customer trendsTaking on tasks as directed by the Support Services ManagerWhat We're Looking ForFirst and foremost, you love making customers happy — resolving their issues quickly and professionally gives you genuine satisfaction.
You'll also bring:Previous experience in the retail industryStrong problem-solving skills and sharp attention to detailA passion for computers and Information TechnologyExcellent written and verbal communication skillsA drive for continuous learning and self-improvementAn understanding of retail concepts and proceduresExperience with testing and/or preparing technical documentation (desirable)Exposure to SQL and database administration (desirable, not essential)Flexibility to work rostered shifts and occasional after-hours supportWhat's In It for You?
Competitive salary commensurate with your skills and experienceIn-depth training and genuine autonomy — we set you up to succeedA supportive, fun team culture where people enjoy coming to workCareer development opportunities within a growing global organisationEmployee Assistance Program (EAP)Independent Solutions is proud to be an Equal Opportunity Employer.
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📌 Technical Support Analyst (Brisbane)
🏢 Independent Solutions
📍 Brisbane