Customer Service & Administration CoordinatorOur company is a family-owned and operated business focusing on retail development, store innovation, and client relationship building.
Our organisation works closely with major consumer electronics retailers and brands across Australia to assist them with turning their concepts into a reality at a store level.About The PositionWe are seeking a motivated Administration Coordinator to be involved in ensuring optimum workflow, scheduling and planning of Field Technicians, execution of planned store visits.As an Administration Coordinator you will be given the opportunity to build relationships and work with major consumer electronic companies by delivering nation-wide installers to carry out maintenance works within a scheduled timeframe.This is a unique opportunity for a candidate with strong business acumen, first class relationship management skills, and the ability to identify problems with a proactive professional approach.
If thinking on your feet is second nature and you thrive on multi-tasking,



building great relationships and want to contribute to building and working in a positive team environment this roll with give you both job satisfaction and an attractive salary package.Daily Roles & ResponsibilitiesResponsible fordeploying Technicians to Customer Sites across AustraliaProviding the General Manager and Internal Stakeholders with Analytics to aid decision-making processesBuilding professional relationships with Field Technicians and External StakeholdersBeing responsive to a situation and planning the most effective outcomeOrganise and plan high levels of workloadWork under pressure, planning in advance and replanning as situations ariseBe able to plan, prioritise and multi task in a demanding environmentEnsuring customer service level agreements are met at all timesAnalysis of scheduling jobs to ensure efficient times are allocated between jobsMaximise productivity when scheduling techniciansMaintain accurate information in CRM and Reporting databaseWork in a 'close knit' and supportive team environmentWhat Is Required to Succeed in This RolePrevious Scheduling or Customer Service experience is preferredExceptional written/verbal community skills along with strong attention to detail and accurate data entryExperience working in a deadline driven workplace and working in-line with customer expectationsStrong relationship building skills are necessary as well as the ability to prioritise and delegate workHigh level of proficiency in MS Office SuiteExcellent time management, planning and organisational skillsAbility to work under pressure and meet deadlines tied to strict KPI'sAs self-starter with ownership and accountability to follow through tasks without requiring supervision
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📌 Customer Service & Administration Coordinator (Victoria)
🏢 seek.com.au
📍 Victoria