In this role, you will be responsible for providing excellent customer service, taking customer orders and handling incoming phone calls.
You will be an important point of contact for our customers, ensuring their orders are taken accurately and processed efficiently.Key responsibilitiesAnswer incoming customer calls in a friendly and professional mannerTake and accurately enter customer ordersRespond to customer enquiries and provide helpful informationConfirm order details and ensure accuracyProcess orders efficiently and communicate with other team membersCustomer Billing / InvoicingResolve customer concerns professionally and promptlyMaintain a positive and welcoming customer experienceAssist with general customer service / sales / admin duties as requiredWelcome and assist walk-in customers in a friendly and skilled mannerAbout youExcellent communication and phone skillsA friendly, positive and professional mannerStrong attention to detail and accuracySkilled in Microsoft 365, including Office and TeamsProficient computer skills with intermediate data entry abilitiesExperience in Netsuite - Customer Ordering / Billing / Invoicing preferredThe ability to remain calm and helpful in a busy environmentStrong organisational and time-management skillsFriendly and supportive team environmentTraining and ongoing supportOpportunity for ongoing employment and growth
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📌 Customer Service / Admin Team Member (Victoria)
🏢 Bean Around Town
📍 Victoria