We're looking for an experienced Account Manager to join our team and take ownership of key customer relationships and commercial growth opportunities.This is not a traditional account management role focused purely on processing orders.
Your primary responsibility is to generate revenue, grow existing accounts and strengthen customer relationships.You'll work closely with key trade customers, identifying opportunities to expand the products they purchase from us while taking commercial ownership of pricing, margins and customer outcomes.About the RoleWe're looking for an experienced Account Manager to join our team and take ownership of key customer relationships and commercial growth opportunities.This is not a traditional account management role focused purely on processing orders.
Your primary responsibility is to generate revenue, grow existing accounts and strengthen customer relationships.You'll work closely with key trade customers, identifying opportunities to expand the products they purchase from us while taking commercial ownership of pricing, margins and customer outcomes.Your Key ResponsibilitiesConvert identified product opportunities across key target accounts – your primary measure of success.Grow revenue by introducing products and product categories that key accounts don't currently purchase from us.Manage quoting, pricing and margin across your key account portfolio.Own the full order lifecycle for key accounts across all products, including specification validation.Build strong relationships with key customers and become their trusted commercial contact.Manage customer conversations around job timing,
remakes and changes.Reactivate lapsed customers and identify current trade account opportunities.Proactively make outbound calls to existing customers to uncover new opportunities.Resolve customer issues and escalations.Provide cover for Order Processing when required.How Success Will Be MeasuredYour performance will be measured commercially, with a strong focus on growth:Revenue generated from products and product categories that key accounts don't currently purchase from usGross margin across your account portfolioNumber of product families purchased by each customerReduction in remake rates and identification of their causesCustomer issues and escalations resolvedGrowth and reactivation of existing customer accountsWhat We're Looking ForWe're looking for someone who is commercially confident, proactive and comfortable picking up the phone and having conversations with customers.You'll need:Proven account management, sales or business development experienceStrong commercial judgement and confidence discussing pricing and marginsThe ability to identify and convert cross-sell opportunitiesExcellent communication and relationship-building skillsConfidence handling customer conversationsStrong attention to detail and the ability to understand product specificationsA proactive approach rather than waiting for customers to come to youIndustry ExperienceWindow furnishings experience is highly regarded.Industry knowledge will allow you to become productive quickly and confidently understand how our customers operate, including products, pricing, specifications and commercial outcomes.The OpportunityThis is an opportunity to take ownership of a significant customer portfolio and play a direct role in growing the business.If you're commercially minded, enjoy building relationships and like the idea of picking up the phone and creating revenue rather than simply processing it, we'd like to hear from you.
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