This role is 75% admin and strategy versus 25% operational.
You will enhance guest and pup experience at the hotel via current strategies keeping the hotel ahead of trends.Key responsibilitiesManage proactive guest voice strategies for the hotel, including pulling reports, chairing fortnightly meetings, and creating creative ways to manage guest experienceExecute and enhance the guest journey via on-brand partnerships, experiences and activationsBe the go‐to for recovering guest stays and enhancing their experienceEnhance communication between departments to ensure consistency between Front Office and Food & Beverage experiencesTrain associates on the Brand Standard Audit and Experiential AuditsRecover and manage the complaint process for any guest experiencesFiltrate the hotel's Mark throughout all departmentsWork closely with the Director of Brand Management to create experiences for guests
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📌 Guest Experience Manager (New South Wales)
🏢 Pier One Sydney Harbour
📍 New South Wales
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