Play a proactive role in shaping the ticketing experience at Arts Centre MelbourneConveniently located in the heart of the Arts Precinct near public transportFull time, ongoing positionAbout the positionAs the Specialist, Ticketing Systems, you will bring a proactive and customer-focussed approach, leveraging your technical expertise to enhance the customer and presenter experience.
In this role, you'll configure ticket builds accurately, provide support and service to our clients and ensure seamless operation within our ticketing systems.
Key to your success in this role will be your ability to excel and pivot under pressure, meet deadlines and ensure the accuracy and completion of event settlements.Full time Ongoing Position.
Band 3.2 $85,****** p.a. plus superannuation.Your Skills and Experience (Key Criteria)Relevant and practical ticketing industry experiencePrevious client management experience and the ability to develop sales and service solutions.High level of attention to detail in a time-pressured workplace.
Understanding of best-practice ticketing principles, with the ability to learn and apply new approaches to achieve desired outcomes.Ability to make sound commercial decisions in a busy environment.Demonstrated experience in using customer data to inform future decision making.Ability to deliver a high level of customer service with a proactive approach to problem solving & conflict resolution.Skills and experience in the use of Tessitura is an advantage but not requiredDependable written competency and demonstrated accuracy in data entry and the use of business systems, processes and applications.For more information about the role, please read PDSpecialist,



Ticketing Systems - Position Description_July_****.docxAbout the TeamThe Ticketing Systems business unit sits within the Destination and Audience Pillar and is responsible for:The support and delivery of all ticketing solutions for a successful On SaleTicket system management for the organisation through the internal ticketing platformThe management of the third-party ticketing relationship and processesThe relationship management with Presenters regarding all things ticketingAbout Arts Centre MelbourneArts Centre Melbourne acknowledges the Traditional Owners and Custodians of the land on which we gather, the Wurundjeri Woi-wurrung.
We also acknowledge the neighbouring Kulin Nation groups, the Boonwurrung and Bunurong people, and pay our respects to elders, past and present.Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.
We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government's commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.Enjoy Team Member BenefitsAs a valued member of our ensemble, you will enjoy:Complimentary ticketsDiscounts at food & beverage outletsDiscounted commuter benefits and onsite parkingAccess to wellbeing activities and learning and development programsFree access to Employee Assistance Programs which includes specific support to our First Nations team members and members of the LGBTQIA+ community and People of Colour.Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural and linguistic backgrounds, Disabled and Deaf people, sexualities and gender identities, members of the LGBTQIA+ community and people of all ages.Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.Applications are open to those with full working rights in Australia.
Arts Centre Melbourne is an Equal Employment Opportunity Employer.Advertised: 14 Aug **** AUS Eastern Standard TimeApplications close: 28 Aug **** AUS Eastern Standard Time
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📌 Specialist, Ticketing Systems (Melbourne)
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