HOBAN Recruitment is currently seeking an experienced Workshop Technician to join our client's After Sales team.Our client is a leading heavy machinery and equipment provider, delivering sales, after-sales service, repairs and technical support across the construction and earthmoving industries.This is an excellent opportunity for a qualified Diesel/Heavy Earthmoving Technician looking for a hands-on role involving servicing, repairs, diagnostics and customer support.About the RoleAs a Workshop Technician, you will be responsible for providing timely solutions to customer issues involving machines in the workshop, with occasional field work as required.Location: Newcastle NSWYou will play an important role in maintaining customer satisfaction, supporting machine uptime and providing quality repair and diagnostic services.Key ResponsibilitiesProvide servicing and repair capabilities within the workshopDiagnose customer issues and provide technical assistance where requiredComplete accurate reports on workshop work carried outProvide photos and documentation to meet warranty requirementsMaintain positive customer relationshipsSupport field service staff when requiredLiaise with the person responsible for tasking and prioritising workMaintain a clean, professional and serviceable workshopMaintain a professional standard of presentationBe aware of utilisation and charge rates for expense recoveryAbout the RoleAs a Workshop Technician, you will be responsible for providing timely solutions to customer issues involving machines in the workshop, with occasional field work as required.Location: Newcastle NSWYou will play an important role in maintaining customer satisfaction,



supporting machine uptime and providing quality repair and diagnostic services.Key ResponsibilitiesProvide servicing and repair capabilities within the workshopDiagnose customer issues and provide technical assistance where requiredComplete accurate reports on workshop work carried outProvide photos and documentation to meet warranty requirementsMaintain positive customer relationshipsSupport field service staff when requiredLiaise with the person responsible for tasking and prioritising workMaintain a clean, professional and serviceable workshopMaintain a professional standard of presentationBe aware of utilisation and charge rates for expense recoveryAbout YouA Diesel / Heavy Earthmoving trade certificateAt least 4 years' post-trade experienceAn understanding of electric-over-hydraulic systemsExcellent communication and customer service skillsBasic computer skills, including Word, Excel and OutlookStrong time management and organisational skillsA Medium Rigid or Heavy Rigid licence is desirableBenefitsThis is a great opportunity to join an established team where your technical expertise will be valued, and you will have the prospect to work across workshop repairs, diagnostics, customer service and field support.At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability.
If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator ****** visit additional contact details.
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📌 Workshop Technician (New South Wales)
🏢 HOBAN Recruitment
📍 New South Wales