Your Front Row to FortitudeThe Alva Hotel is Brisbane's luminous beacon rising above Fortitude Valley, moments from James Street's boutiques, Howard Smith Wharves' riverside dining, and the city's most compelling galleries, bars and live music.
We're not a retreat from the city.
We're an immersion in it.
As part of IHG's Vignette Collection — a portfolio of independently minded, design-led hotels within the world's largest hospitality group — The Alva blends the creative freedom of a boutique property with the strength and global reach of IHG One Rewards and a network of 7,000+ hotels worldwide.We're looking for a Reservations Manager who brings the same quiet confidence we ask of our brand: accurate under pressure, warm without trying too hard, and genuinely invested in turning an enquiry into a stay worth talking about.The RoleAs Reservations Manager, you lead the department's day-to-day operations — shaping plans that support the hotel's commercial targets and setting the standard for how every booking is handled.
You'll personally manage group requests of ten rooms or more from guests and agents, oversee the wider team's handling of individual reservations, and keep The Alva's rates, packages and distribution channels sharp and current.
You'll work closely with the Director of Sales and Marketing,



translating targets into day-to-day precision across every reservation that comes through the door.What You'll BringA degree or equivalent qualification in Hotel Management or Business Administration2+ years' reservations experience, including time at supervisory or executive levelConfidence with hotel systems, including OPERA and DelphiSharp interpersonal and communication skills — bilingual or multilingual is a genuine advantageProfessional phone manner and a natural instinct for up-selling without ever feeling like a sales pitchStrong problem-solving, organisational and training abilityA collaborative approach — happy to prioritise your own workload and jump in for colleagues when it's busyFluent English; unlimited work rights in AustraliaOur CultureDeliver excellence through serviceEmbrace a growth mindsetCommunicate honestly and transparentlyConsider people, community and planetHave each other's backs and respect differencesShow up and bring positivityTake accountability and own our mistakesBring an entrepreneurial mindset — we're here to push past old-school hospitality normsWhy The AlvaA genuinely distinctive hotel environment — design-led, culturally connected, and a little different to the normThe Global IHG Employee Room Benefit, One Pass, and Friends & Family ProgramRetail discounts platformSales incentives and recognition schemesEnhanced IHG Parental Leave and Birthday LeaveCareer development, mentoring and community support opportunitiesTeam events and a vibrant, energised working culture
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📌 Reservations Manager (Brisbane)
🏢 Intercontinental Hotels Group
📍 Brisbane