Customer Service Officer – Fire Safety & ComplianceFire safety compliance isn't optional for Australian businesses.
You'll be the reason they get it right.Australian Fire Protection (AFP) Full-Time or Part-Time Gold Coast OfficeAFP has been Preparing People For Emergencies for over 20 years.
We provide fire training, evacuation diagrams, emergency plans, and compliance services to businesses across Australia.
We're a small, close-knit team — and we're looking for a warm, organised, people-focused Customer Service Officer to be the voice of our business and look after our clients from day one.Why You'll Love Working With UsBe part of a purpose-driven organisation that makes a real differenceFlexible hours (full-time or part time) to suit your lifestyleSupportive, close-knit team with full training providedOpportunities to grow your skills in customer service, and complianceStable, long-standing business with a strong reputation in the industryAbout the RoleThis is a customer-first role.
You'll look after our existing client base — handling enquiries, processing renewals, following up bookings, and making sure clients feel well looked after.
You'll guide clients through their compliance journey, connect them with the right services, and keep things running smoothly behind the scenes.This role blends customer service, sales support, and relationship management — perfect for someone who enjoys connecting with people and guiding them toward the right safety solutions.Minimum requirement: 1–2 years in a customer service or client-facing role.Key ResponsibilitiesBe the first point of contact for existing and new clients — phone and emailFollow up enquiries, renewals,



and bookings promptly and professionallyGuide clients through our service options and help them find the right solutionPrepare quotes and process bookings using our CRM (training provided)Maintain accurate client records and keep the pipeline up to dateLiaise with our training and operations team to coordinate smooth service deliverySupport the Director with day‐to‐day client communications and adminAbout YouYou're a self-starter with a positive, solution-focused mindset who thrives on helping people.
You'll bring:1–2 years in a customer service, reception, or client-facing roleWarm, confident phone manner — you can make anyone feel welcome and well looked afterClear, professional written communication — your emails are friendly and error‐freeOrganised and reliable — you follow up without being reminded and keep good recordsPositive, solution-focused attitude — you don't pass problems, you handle themComfortable picking up new systems and product knowledge over timeHigh integrity — you'll represent a business operating in a compliance environmentWhat Success Looks LikeYou follow up leads promptly and professionallyYou communicate clearly and confidently with customersYou stay organised and keep the CRM up to dateYou build trust quickly and represent our brand with prideYou enjoy being part of a team that values safety, service, and continuous improvementWhat We ValuePositive attitude and team spiritHonesty and ethical conductDrive to achieve results while supporting othersCommitment to customer care and safetyLearn More About UWe've been keeping Australian workplaces safe for over 20 years — and we hire people who care about doing the job properly.Australian-Business-Journal.au
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📌 Customer Service Officer – Fire Safety & Compliance (Gold Coast)
🏢 Austfirepro
📍 Gold Coast