Market-competitive salary, genuine career growth, and a team culture people stay in.
This is a role for someone who wants to build a career, not just fill a gap.You'll be the first point of contact for customers navigating their salary packaging and novated leasing options - helping them understand their choices and feel confident in their decisions.
You'll also be working within a structured, metrics-driven environment (AHT, wrap time, hold time), and the best people in this team know how to hit their numbers without ever making the customer feel like one.The RoleHandle customer enquiries via phone, live chat, and emailSet up new salary packaging accountsProcess amendments to existing arrangementsMeet with members face-to-face when requiredBalance strong KPI performance with genuine customer careAbout YouFull,



permanent Australian working rights requiredComfortable working in a fast-paced, metrics-driven environmentContact Centre experience is essentialSalary packaging experience an advantage, not essentialStrong written and verbal communicatorLooking to build a long-term career, not a short-term stepping stoneWhat's on Offer$65k-$70k + super + incentivesModern Sydney officeAdditional paid leave that grows the longer you stayGenuine career progression in a fast-growing organisationEmployee salary packaging benefitsOngoing training and developmentConfidential Employee Assistance Program, extended to immediate familyFlexible rotating rosters - day, afternoon, and weekend shifts
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📌 Customer Service Consultant (New South Wales)
🏢 Talent Connect Australia
📍 New South Wales