Desktop Support Analyst within Corporate EnvironmentPermanent Position based in the heart of Sydney CBD5 days on-site in the office with excellent company benefitsChallenging role with interesting digital technology and AI projectsIT Services Customer Experience of ExcellenceDesktop Support Analyst within Corporate EnvironmentPermanent Position based in the heart of Sydney CBD5 days on-site in the office with excellent company benefitsChallenging role with interesting digital technology and AI projectsIT Services Customer Experience of ExcellenceThe RoleThis is an excellent opportunity for a hands-on I.T. Support qualified who is an avid problem solver and enjoys supporting people.
You will provide proactive second-level desktop support and play a key role in ensuring technology environments run smoothly.
You will also participate in a national on-call roster for after-hours support.Core ResponsibilitiesProviding frontline technical support face-to-face, over the phone, and via ServiceNow - managing incidents and requests from start to finishTaking ownership of support tickets and delivering timely resolutions in line with service levelsManaging end-user technology assets including device allocation, tracking,



and lifecycle managementDelivering Audio Visual (AV) support - setting up and testing equipment for meetings and events, with a focus on client floor requirementsProviding real-time support during client meetings and events to ensure a seamless experienceCollaborating with infrastructure and broader IT teams on AV solutions and service improvementsKey RequirementsExperience supporting a Windows desktop environment (PCs, laptops, printers, mobile devices, remote access, and peripherals)Knowledge of VoIP, mobile, and internet technologiesFamiliarity with network and server systems, including switches, routers, and patch panelsUnderstanding of ITIL principles and Change Management processesStrong communication skills - you can explain technical concepts in plain languageA proactive, self-starting approach with excellent problem-solving abilityThe ability to work calmly under pressure and manage competing prioritiesA genuine desire to help people and deliver excellent customer servicePlease note that sponsorship is not on offer for this position.Working Together to build your best career!
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📌 Desktop Support Analyst (New South Wales)
🏢 Recruitment House
📍 New South Wales