Are you passionate about delivering exceptional customer service and solving problems that matter?
Join Blackwoods as a Customer Care Consultant supporting our Mega Mining customers some of the largest and most important clients in our network.What you'll be doingHandle all telephone and email enquiries, striving for first‐contact resolution and total customer satisfactionExpedite orders to meet delivery expectations and KPIs, following through all actions and escalation processesIdentify and assess customer requirements through effective questioning and system interrogation to improve the customer experienceRelease and manage EDI exceptions to ensure customer orders flow through the system quickly and accuratelyEngage in team and individual training to stay current with processes, policies, system changes, and new business toolsWhat you'll bringClear and confident written and verbal communication skillsExperience delivering exceptional customer service in a rapid‐paced environmentStrong problem‐solving skills and high attention to detailAbility to manage conflicting priorities and work collaborativelyIntermediate MS Office skills (preferred)Experience in call centres or retail environments (advantageous)What's In It For You:Permanentrole,incentives &Wesfarmers; share plansExclusive Perks:Team Memberdiscount cardforKmart, Bunnings, Target & Officeworks,FREEOne Passsubscription&Wesfarmers; discountedoffersfrom over 400 retail partnersContinuoustraining and career developmentopportunitiesTeam events, celebrations,awardrecognition and prizesEmployee Assistance Program:wellbeingsupportfor you and your immediate family-coveringcounselling, coaching, financial advice, legal guidance, nutritionalservices, & more!
Refer-A-Friend program–earn up to $2,000 for each referral!
Generouspaid parental leavepolicyFreeonsite parkingand more!
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
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📌 Customer Care Consultant - Canning Vale Wa (Western Australia)
🏢 Blackwoods
📍 Western Australia