At Flick Anticimex, we've been protecting Australian homes and businesses for over 100 years.
As a leading provider of pest control and hygiene services, we're known for our commitment to innovation, exceptional customer service and creating safer, healthier environments.With branches across Australia and the Pacific, we're continuing to grow and are looking for motivated, customer-focused people who want to grow with us.About Flick AnticimexAt Flick Anticimex, we've been protecting Australian homes and businesses for over 100 years.
As a leading provider of pest control and hygiene services, we're known for our commitment to innovation, exceptional customer service and creating safer, healthier environments.With branches across Australia and the Pacific, we're continuing to grow and are looking for motivated, customer-focused people who want to grow with us.The OpportunityWe're currently seeking enthusiastic and driven individuals to join our Contact Centre teams across Sydney, Newcastle and Canberra, with opportunities available in Customer Service, Sales and Retention.These roles are ideal for people who enjoy speaking with customers, solving problems, building relationships and working in a fast-paced team environment.
Depending on the role, you may be assisting customers with enquiries, scheduling services, providing tailored solutions, supporting client retention, or helping customers find the right pest control and hygiene services for their needs.Whether you're experienced in customer service, sales, retention, administration, collections, retail, hospitality or contact centres, or you're looking to take the next step in your career, we'll provide the training, support and tools you need to succeed.If you're customer-focused, proactive and motivated by delivering great outcomes, we'd love to hear from you.What You'll Be DoingDepending on the role,



your responsibilities may include:Answering inbound customer enquiries via phone and emailHandling outbound calls to support customer engagement, sales or retentionScheduling and coordinating service appointmentsProviding information about Flick's products and servicesIdentifying customer needs and recommending suitable solutionsBuilding solid customer relationships and delivering a positive experienceProviding accurate quotations and securing bookingsSupporting client retention and helping customers find practical solutionsManaging customer concerns professionally and with empathyMaintaining accurate customer records, account notes and follow-up activitiesWorking closely with technicians and internal teams to support service deliveryContributing to team KPIs across customer service, sales, retention and customer experience outcomesWhat We're Looking ForWe're interested in attitude just as much as experience.
You'll be successful in these roles if you:Have strong communication and listening skillsEnjoy helping customers and finding solutionsAre confident speaking with people over the phoneCan manage multiple tasks in a busy environmentAre organised, reliable and attentive to detailHave strong computer and administrative skillsAre motivated by goals, KPIs and delivering great resultsDemonstrate resilience, professionalism and a positive attitudeWork well independently while contributing to a supportive teamTake pride in delivering exceptional customer experiencesPrevious experience in customer service, sales, contact centres, administration,



scheduling, collections, accounts receivable, retention, retail, hospitality, finance, insurance, telecommunications or similar industries will be highly regarded, but is not essential.Why Join Flick?
Full-time permanent opportunitiesMonday to Friday rosterCompetitive salary packageCommission opportunities for sales-focused rolesBonus opportunities where applicableComprehensive onboarding and trainingOngoing coaching and development from experienced leadersGenuine career progression opportunities across a national businessSupportive and collaborative team cultureEmployee rewards and recognition programsEmployee discounts on Flick servicesJoin a trusted Australian brand with over 100 years of successWhat Success Looks LikeAt Flick, success means creating positive customer experiences, supporting your teammates and helping our customers feel valued and looked after.For sales-focused roles, success also means achieving strong results, identifying opportunities and being rewarded for your performance.
For retention-focused roles, you'll play an important part in strengthening customer relationships and supporting long-term client engagement.You'll be supported by experienced leaders who will help you develop your skills, build confidence and grow your career with our business.Role DetailsFull-time permanent positionsOpportunities available across Sydney, Newcastle and CanberraMonday to FridayOffice-based contact centre rolesCustomer Service, Sales and Retention opportunities availableIf you're looking for a stable and rewarding career with a great team, ongoing development and the opportunity to make a genuine difference for customers every day, we'd love to hear from you.Flick Anticimex is an equal opportunity employer committed to creating an inclusive workplace for all.
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📌 Customer Contact Centre Opportunities | Customer Service, Sales & Retention (New South Wales)
🏢 Flick Anticimex
📍 New South Wales