Who Are We?
At ABN Group, we're Australia's leaders in construction, property, and finance.
In Victoria, you'll know us through Boutique Homes and Homebuyers Centre—brands that help thousands of Australians bring their dream homes to life.What You'll DoAs a Customer Experience Team Manager, you'll lead and support a small but passionate team of Customer Experience Coordinators who guide customers through the preconstruction phase of their homebuilding journey.You'll coach and develop your team, streamline workflows, and collaborate with stakeholders to ensure every customer feels informed, supported, and excited.
Your leadership will help bring our Customer Experience vision to life and make building a home a truly positive experience.We want you to inspire your team, champion customer-first thinking,



and help cement our reputation as the most loved brand in the market.What We're Looking ForA genuine passion for the building industryObsessed with delivering exceptional customer experiencesConfident in handling objections and skilled at finding win–win solutions.A natural collaborator who builds strong, positive relationships with ease.Resilient and proactive – you see challenges as opportunities to shine.Strong documentation & organisational skillsAn active listener with a positive, uplifting attitudeWhy You'll Love It HereAt ABN Group, people are at the heart of everything we do.
We're big on culture, wellbeing, and growth opportunities—and we know how to have fun along the way.
Here's what you'll enjoy:24/7 onsite gymSubsidised barista-made coffeeHybrid work arrangement, once you've settled inRegular social events (we love a good party)Health & wellbeing perks such as free flu vaccination, skin checks & massagesDiscounts on building your own homeCheck out our IG here: @abngroup.auYou must have the right to live and work in Australia to apply.
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📌 Customer Experience Team Manager (Melbourne)
🏢 Abn Group
📍 Melbourne