Full-Time | Monday to Friday, 9:00am - 5:00pmAbout UsDouble Glazing Masters is a leading provider of premium double glazed window and door solutions across South East Queensland.We pride ourselves not only on the quality of our products, but on providing our customers with clear communication, exceptional service and a positive experience from their first enquiry through to the completion of their project.As our business continues to grow, we are looking for a confident, reliable and proactive Customer Experience & Sales Coordinator to join our team.About the RoleThis is a varied, customer-focused role supporting both our Sales and Operations teams.You will be responsible for engaging with our existing customer database, following up previous quotations and enquiries, booking qualified appointments for our Sales Consultants and assisting customers throughout their journey with Double Glazing Masters.You will also be an important point of contact for existing customers, helping with enquiries, providing updates, coordinating information between departments and ensuring matters are followed through to resolution.This isn't a role for someone who simply takes a message and passes it on.We're looking for someone who is comfortable picking up the phone, takes ownership and genuinely wants to see things through.Our products, systems and processes can be taught.
The attitude, reliability and accountability we're looking for need to come naturally.What You'll Be DoingCustomer ExperienceConfidently handle inbound customer calls and enquiriesProvide customers with transparent,



professional and timely communicationTake ownership of customer enquiries and follow them through to resolutionProactively contact customers when updates or further information are requiredLiaise with our Sales, Operations, Production and Installation teamsEnsure commitments and customer follow-ups don't fall through the cracksMaintain accurate and detailed customer records within our systemsAssist with showroom enquiries and walk-in customersEngage with our existing database of customers and enquiriesFollow up previous quotations and warm sales opportunitiesRe-engage customers who have previously expressed interest in our productsQualify opportunities and book appointments for our Sales ConsultantsAssist with follow-up from marketing campaigns and promotional activitiesSupport the Sales Team with customer communication and appointment coordinationIdentify opportunities within our existing customer databaseOperations SupportAssist the Operations Team with customer and project coordinationFollow up outstanding information required to progress customer projectsAssist with customer appointments, service requirements and outstanding worksCoordinate information between customers and internal departmentsHelp identify potential issues before they become customer problemsProvide administrative and operational support as requiredAbout YouFor this position,



we're looking for the person first and experience second.You'll be someone who:Is confident on the phone and genuinely enjoys speaking with customersDoesn't avoid a difficult conversationTakes ownership rather than immediately passing a problem to somebody elseFollows through on what they say they will doIs dependable, punctual and reliableHas excellent written and verbal communication skillsIs highly organised with strong attention to detailCan manage multiple priorities without losing track of commitmentsRemains calm and solutions-focused when something doesn't go according to planIs comfortable making outbound calls and following up sales opportunitiesUses initiative and doesn't need to be continually promptedWorks well independently while contributing positively to a teamTakes pride in providing an exceptional customer experiencePrevious experience in customer service, sales support, administration, account management or operations would be highly regarded.Experience within the window, construction or building industry is not essential.
Full product and systems training will be provided.What Matters to UsAt Double Glazing Masters, we believe every customer deserves clear communication, accountability and follow-through.We don't expect you to know everything on day one.We can teach you our products.We can teach you our systems.We can teach you our processes.What we can't teach is reliability, initiative, accountability and the willingness to pick up the phone and take ownership.If those qualities describe you, we'd like to hear from you.What We OfferFull-time hours - Monday to Friday, 9:00am - 5:00pmOngoing training and supportCareer progression and development opportunitiesA supportive and collaborative team environmentA varied role where you can genuinely make an impactThe opportunity to grow with an established South East Queensland business
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📌 Customer Experience & Sales Coordinator (Gold Coast)
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📍 Gold Coast