This position is responsible for supporting the governance, design and continuous improvement of operational processes within assigned domains, ensuring alignment with enterprise standards and business objectives.
The role provides process expertise, operational insights and governance support to drive consistency, efficiency and sustainable business outcomes.
Through data analysis, stakeholder engagement and continuous improvement practices, the role helps maintain operational integrity and enable effective service delivery.Job RequirementsTertiary qualification in Business, Operations Management, Process Improvement, Project Management, Commerce or a related disciplineExperience in process analysis, process improvement, business operations, or continuous improvement rolesDemonstrated experience documenting and mapping business processes using recognised methodologies and toolsStrong analytical skills with the ability to interpret data, identify trends, and develop practical recommendationsExperience working with a range of stakeholders to drive process improvements and operational efficienciesKnowledge of operational governance, risk management, and compliance frameworksExperience supporting change initiatives and process implementation within a medium to large organisationExperience with process mapping and workflow tools (e.g., Visio, Lucidchart, Signavio, ARIS, or similar)Certification or training in Lean, Six Sigma, Business Process Management (BPM), Continuous Improvement,



or a related discipline is desirableProject management or business analysis certification (e.g., PRINCE2, Agile, CBAP, BABOK, or similar) is desirableJob ResponsibilitiesAnalyse, document and continuously improve operational processes to enhance efficiency, consistency, scalability and customer outcomesSupport the implementation and maintenance of domain governance standards, process documentation, business rules and operational proceduresCollect, analyse and interpret process and operational performance data to identify trends, risks, data quality issues and improvement opportunitiesInvestigate process-related operational issues, perform root cause analysis and support the implementation of sustainable solutions and corrective actionsPartner with business leaders, subject matter experts and operational teams to support process, governance and business improvement initiativesSupport the delivery and adoption of process changes through effective communication, training and stakeholder engagementContribute to continuous improvement and governance capability by promoting best practices, compliance and consistentRecharge and relax with up to 4 days of wellness days every yearWe offer industry leading 20 weeks paid parental leaveMonetary service milestone awardsCareer progression opportunitiesEducation support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and moreTwo paid volunteer days each yearHealth and wellbeing support including a subsidy and an Employee assistance Program
#J-*****-Ljbffr

📌 Process Specialist (New South Wales)
🏢 SG Fleet
📍 New South Wales