Patient Intake Officer | Paediatric Allied Health & NDIS Admin Full TimeMotion Health Kids is looking for a warm, organised and proactive Patient Intake Officer to become the first point of contact for children, families and referrers accessing our paediatric allied health services.This is an important role within our team.
You will help families navigate the process of accessing care, understand their needs, match them with the appropriate clinician and ensure their experience with Motion Health Kids starts exceptionally well.About Motion Health KidsMotion Health Kids is a growing paediatric allied health provider supporting children and families through a multidisciplinary team.Our services include Physiotherapy, Occupational Therapy, Speech Pathology, Psychology and Exercise Physiology, with a solid focus on providing coordinated, high quality care for children accessing NDIS and private services.The RoleAs our Patient Intake Officer, you will manage new patient enquiries and referrals from initial contact through to their first appointment.You will communicate regularly with parents, carers, support coordinators, plan managers, referrers and clinicians.You will also work closely with and support our three other administration team members on site to ensure the clinic runs smoothly and families receive a consistently high standard of service.Key ResponsibilitiesManaging incoming phone, email and online enquiriesSpeaking with parents and carers to understand their child's needsManaging new NDIS and private patient referralsCollecting relevant referral,



funding and patient informationExplaining our services and intake process clearly to familiesMatching children with the appropriate clinician and serviceBooking initial appointments and coordinating multidisciplinary appointments where requiredFollowing up families who have enquired but have not yet bookedManaging clinician waitlists and appointment availabilityCommunicating with support coordinators, plan managers and other external stakeholdersEnsuring patient information and documentation is accurate and completeSupporting the clinical team with patient onboarding and administrative requirementsProviding families with a welcoming and professional experience from their first interaction with Motion Health KidsWorking closely with the three other administration staff on siteSupporting the front desk, bookings, patient enquiries and general clinic administration when requiredAssisting with shared administrative duties during busy periods, staff leave or when additional support is neededContributing to a collaborative administration team where responsibilities are shared and patient experience remains the priorityWhat We're Looking ForWe are looking for someone who is confident speaking with people, highly organised and genuinely enjoys helping families.You will ideally have:Experience in medical, allied health, disability, NDIS or healthcare administrationExcellent phone and interpersonal communication skillsStrong organisation and attention to detailConfidence managing multiple enquiries and priorities throughout the dayA proactive approach to following up enquiries and solving problemsConfidence using practice management software, email and other digital systemsAn understanding of the NDIS and paediatric allied health sector is highly desirableExperience working with NDIS participants, families,



support coordinators or plan managers would be highly regardedA team focused attitude and willingness to support other administration staff when requiredWhat Success Looks LikeThis role is responsible for creating an excellent intake experience while ensuring children are booked into the most appropriate services as efficiently as possible.Success in the role means:Families receive prompt responses to their enquiriesNew referrals are followed up consistentlyChildren are matched with the appropriate clinicianFamilies understand the next steps in accessing servicesWaitlists and clinician availability are actively managedPatient information and funding details are accurate before appointments commenceNo enquiry or referral is allowed to fall through the cracksThe wider administration team is supported during busy periodsThe clinic runs smoothly and families receive a consistent experience across all administration touchpointsHoursYou must be available to work:Monday to Thursday: 8:00am to 5:00pmFriday: 8:00am to 3:00pmThis is an on site position and applicants must be available across these core operating hours- possibility for 32 hours if needed.Why Join Motion Health Kids?
You will be joining a growing multidisciplinary allied health business with the opportunity to play an important role in shaping the experience of our children and families.This is not simply a reception role.
We are looking for someone who wants to take ownership of the patient intake process, build strong relationships with families and referrers and contribute to a high performing administration team.If you are organised, confident on the phone, enjoy working with families and want to build a career within paediatric allied health, we would love to hear from you.
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📌 Patient Intake Officer | Paediatric Allied Health & Ndis Admin Full Time (Brisbane)
🏢 Motion Health
📍 Brisbane