Enterprise Observability & Monitoring LeadSt Vincent's Care Services – Melbourne VICDigital & Technology | Sydney, Melbourne or BrisbaneHybrid: Minimum 3 days per week on-siteDrive visibility.
Improve resilience.
Support patient care.This is a unique chance to build a true enterprise observability capability - improving how we detect, respond to, and understand service impacts across technology that directly supports patient and resident care.You will play a key role in ensuring our digital environment is stable, visible, and responsive, enabling teams to act faster during incidents and clearly understand which services are impacted when disruptions occur.The opportunityThis role sits within our Service Management Platform function, working closely with Major Incident Management and technical teams to improve how monitoring supports real operational outcomes.Build and uplift enterprise monitoring capability across infrastructure, networks, cloud, and applicationsImprove incident response, enabling faster detection and resolution of issuesProvide clear visibility of service impacts, system health, and outagesLead the shift from basic monitoring to service-level and application observabilityDeliver insights that help teams make better decisions during incidentsWhat you'll be doingDefine and deliver the enterprise observability and monitoring roadmapOwn and optimise monitoring platforms (including PRTG and associated toolsets)Ensure monitoring signals feed into ITSM for incident management and responseImprove alert quality, signal-to-noise ratio,



and operational usefulnessDevelop dashboards and reporting that provide meaningful service insightsEnable teams to better understand and respond to system degradation and outagesEstablish consistent monitoring standards across technology domainsProvide training and uplift capability across engineering and operational teamsAbout youYou are an experienced technical leader who understands that monitoring is not just tooling - it's about operational visibility, service reliability, and outcomes.Experience in monitoring, observability, infrastructure operations, or service reliabilityExperience working across enterprise-scale environments and multiple monitoring platformsHands-on experience with tools such as PRTG, Azure Monitor, ThousandEyes, or similarStrong understanding of incident management and ITSM practicesExperience designing alerts, dashboards, and monitoring frameworksStrong problem-solving and root cause analysis capabilityAbility to work across teams and drive capability uplift and adoptionNice to have:Exposure to application monitoring, synthetic monitoring, or observability concepts (metrics, logs, traces)Experience in healthcare or other highly regulated environmentsWhy join usMake a direct impact on patient and resident care outcomesBuild and shape a new enterprise-wide capabilityWork in a collaborative, purpose-driven Digital & Technology teamFlexible hybrid working model (minimum 3 days on-site)Opportunity to influence how monitoring and service visibility evolves across a national organisation
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📌 Enterprise Observability & Monitoring Lead (Melbourne)
🏢 St Vincent's Care Services
📍 Melbourne