Protector Cleaning and Pest – Brisbane QLDProtector Carpet Cleaning & Pest Control is a growing residential and commercial services business operating across Brisbane and the Sunshine Coast.
We offer pest control, termite management, carpet cleaning, and water extraction services, and we've built a strong reputation for quality, reliability, and genuine care for our clients.We are a high-performing, close-knit team at an exciting stage of growth.
We invest in the right people, trust them to own their role, and create real prospect for those who deliver.
If you want to be part of a business that is building something, and where your contribution is visible and valued, this is the right environment for you.The RoleWe're looking for a Service & Operations Coordinator to join our team, someone who thrives in a fast-paced, autonomous environment and knows what it takes to keep a service business running smoothly.
This is the engine room of Protector: coordinating our technicians, managing client bookings, handling quotes and invoicing, and making sure our property manager and commercial clients feel genuinely looked after.You will have real ownership of your responsibilities and work closely with senior leadership.
Experience in a trade, service, or facilities environment is highly regarded, but what matters most is that you take initiative, communicate with confidence, and get things done without being managed.Your voice matters here.




Your experience will be highly regarded, and your feedback and ideas are genuinely welcomed and actively sought - they're a crucial part of how we build this business.What You'll DoCoordinate and sequence our weekly job schedule, managing technician bookings, rescheduling, and keeping everything running on timeBe the first point of contact for inbound enquiries - answer calls, respond to online submissions within 5–10 minutes, and convert enquiries to bookingsFollow up outstanding quotes on a structured, documented cadenceSend and manage invoices the same day jobs are completed, pushed through to XeroLiaise directly ...What We're Looking ForExperience in a service coordination, operations, or scheduling role - trade, facilities, pest, or field service background highly regardedConfident communicator across phone, email, and SMSExperience with job management or scheduling software (ServiceM8 a bonus, we'll train you)Highly organised, able to manage multiple competing prioritiesSelf-motivated and comfortable working from home without day-to-day oversightHigh level of personal accountabilityComfortable with invoicing and basic financial adminWhat We OfferFully work from home, with all the flexibility and savings that comes with itA close-knit, high-performing team where your contribution is visible and valuedReal ownership of your role and genuine room to grow
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📌 Service And Operations Coordinator (Brisbane)
🏢 Protector Cleaning and Pest
📍 Brisbane