About Us
Pivotel delivers critical communication solutions across satellite and cellular networks – keeping businesses, government organisations and communities connected in some of Australia's most challenging environments.
We work across Enterprise and Government customers, providing trusted advice and tailored communication solutions that enable people to stay connected wherever they operate.
Behind those services is a Finance team focused on strong commercial outcomes, accurate financial management and supporting the continued growth of the business.
About the Role
We're looking for an experienced
Accounts Receivable & Collections Officer
to join our Finance team on the Gold Coast.
This is a hands-on role with a strong focus on
collections – approximately 70% Collections and 30% Accounts Receivable
.
You'll take ownership of a portfolio of customer accounts, proactively follow up overdue debt and work directly with customers to resolve outstanding balances and account issues.
You'll also support the broader AR function across reconciliations, receipts, invoicing and account maintenance.
We're looking for someone who is comfortable managing both inbound and outbound calls, having professional but confident conversations about overdue accounts and working towards clear collection KPIs
You'll be joining a team that is strengthening its collections approach, so this role will suit someone who enjoys taking ownership, working to targets and seeing the direct impact of their work on results.
Key Responsibilities
Proactively manage a portfolio of overdue customer accounts
Make regular outbound collection calls and follow up outstanding balances
Work with customers to resolve payment issues, disputes and account queries




Monitor ageing and prioritise collection activity to reduce outstanding debt
Work towards agreed collection, call and account management KPIs
Maintain accurate notes, follow-up actions and customer account records
Process and reconcile customer receipts
Complete customer account reconciliations and ledger maintenance
Assist with invoicing and management of AR inboxes and queries
Review credit applications and assist with credit management processes
Lodge and follow up credit defaults where required
Work closely with the wider Finance and Sales teams to resolve account issues and improve collection outcomes
What You'll Bring to This Role
We're looking for someone who knows their way around both
collections and Accounts Receivable
and is comfortable taking responsibility for their own portfolio.
Ideally, you'll bring:
3+ years' experience in Accounts Receivable, Collections or Credit Control
Robust hands-on experience managing overdue accounts and debt collection
Confidence making outbound collection calls and having sometimes difficult payment conversations
A professional, firm and customer-focused communication style
Experience working to collection targets or KPIs
Strong account reconciliation and problem-solving skills
Experience working in a high-volume environment with competing priorities
Good working knowledge of Excel,



Outlook and Microsoft Office
Strong attention to detail and accurate record keeping
The ability to work independently, follow through on commitments and take ownership of outcomes
Most importantly, you'll be someone who is
proactive
.
You won't wait for an overdue account to become a problem – you'll follow it up, understand what is holding up payment and keep working it through to resolution.
Why Join Pivotel?
Enjoy additional paid annual leave during your employment – 3 bonus days available from commencement
Competitive salary with annual reviews to recognise your contributions and ensure fair progression
Access to Employment Hero perks, including discounts and cashback on everyday expenses like fuel, groceries, retail and travel
Employee Assistance Program (EAP) offering 24/7 confidential support for you and your family
Supportive team culture – we value collaboration, continuous improvement and celebrating wins together
A genuine opportunity to take ownership of a collections portfolio and make an impact
Hybrid working arrangements –
3 days in the office and 2 days working from home
Gold Coast / Southport location
To Apply
If you're an experienced AR or Collections professional who enjoys getting results, building relationships with customers and taking ownership of your accounts, we'd love to hear from you.
Pivotel is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, people from diverse backgrounds, and those with disabilities.
All successful candidates will be required to complete an Australian Police Check prior to commencement.

📌 Accounts Receivable & Collections Officer (Gold Coast)
🏢 Pivotel Satellite
📍 Gold Coast