You'll love this role if you're used to juggling multiple files, chasing updates and keeping customers informed when timelines matter.
Maybe you're working in property management or real estate admin, organising repairs, following up trades, updating tenants or owners and keeping records tight so nothing slips through the cracks.
In this role, that same rhythm continues, but the work carries more responsibility because you're guiding customers after damage to their home.
Most days involve managing several claims at once.
You'll review documents, organise repairs, respond to customer calls and keep everything moving through structured workflows.
Some customers will be calm.
Others will be stressed because their home has been damaged.
Staying organised, clear and steady matters just as much as empathy.
With paid training and ongoing support, you grow your capability while helping our customers get back on track.
What You'll Be Doing
A full-time in-office role at Sippy DownsManaging multiple home claims at once through structured workflows and daily prioritiesSpeaking with customers regularly, explaining next steps clearly when they may be stressed or uncertainReviewing documents, quotes and reports to make fair decisions using policy and evidenceCoordinating repairs, chasing trades and keeping timelines movingKeeping notes clear and accurate so claims remain compliant and easy to followSwitching between calls, emails and systems throughout the day while keeping work progressing
What Great Looks Like
Notes are explicit, accurate and complete so others can follow the claim easilyCustomers feel informed because updates are clear and consistentClaims keep moving because follow-ups happen early, not after delays occurDecisions are based on policy and evidence, not assumptionsCalm,



professional communication continues even when customers are upset or frustrated
If you can see yourself growing into this, you'll likely love it here.
What You'll Get
Clear pay and incentives - Performance-based incentives, plus annual salary reviewsTime off you can plan around - 22 days annual leave, plus volunteer leaveA workplace you can feel - Food trucks, themed days and team celebrations that bring real energy to the dayLeaders who back your growth - Explicit direction, regular coaching and real opportunities to step into new rolesPractical benefits that support you day to day - Free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insuranceWork that has real purpose - Helping customers get back on track when life doesn't go to plan
Ready?
Hit Apply and we'll circle back.
Why Youi
We're here to make insurance more human and provide a better alternative for our customers.
As a challenger brand, we question the status quo to support people when life doesn't go to plan, with real people helping real customers at the moments that matter most.
It's also a place where you can make your mark.
We grow our own people here, with clear pathways, structured development and hands-on coaching helping many team members step into leadership roles across the business.
We're a performance-driven business, and effort doesn't go unnoticed.
Results are recognised and rewarded through incentives, everyday shout-outs and programs like Youi Stars.
You'll also see clear direction from senior leaders, with a strong focus on what matters most and a drive to get results without distractions.
As more customers choose Youi, we keep growing, creating new roles and real opportunities to build your career over time.
It's work that's a bit more you-shaped.

📌 Claims Home Advisor (Queensland)
🏢 Youi Insurance
📍 Queensland