Parts Advisor
Looking for a role where your parts knowledge, customer service skills, and sales ability can make a real impact?
We are seeking a motivated
Parts Advisor
to join our Mackay team.
In this customer-focused role, you'll be responsible for providing expert parts interpretation, supporting workshop operations, managing inventory requirements, and driving parts sales growth.
This is a fantastic opportunity to join a respected business supporting the heavy vehicle, power generation, industrial, and transport sectors, with ongoing training and career development opportunities available.
About the Role
Reporting to the Parts Manager, you will:
Provide accurate parts interpretation and advice to customers, technicians, and internal stakeholders
Respond to phone, email, and counter enquiries in a professional and timely manner
Process customer orders and manage backorders
Drive parts sales through proactive upselling and cross-selling opportunities
Build and maintain strong customer relationships
Support inventory management activities, including forecasting, stock monitoring, and replenishment
Assist with stock takes and warehouse functions as required
Ensure timely supply of parts to support workshop operations
Promote genuine parts and aftermarket product solutions
Maintain accurate records and reporting requirements
Contribute to a safe and productive workplace environment
About You
To be successful, you will have:
Previous experience in Parts Interpreting, Parts Sales, or a similar automotive, truck, transport, or equipment industry role




Strong mechanical aptitude and understanding of diesel engines and related components
Excellent customer service and communication skills
Proven ability to build long-term customer relationships
Strong computer skills, including Microsoft Office
Good organisational skills with the ability to manage multiple priorities
A proactive approach to sales and customer engagement
Certificate in Parts Interpreting (desired)
Forklift Licence (advantageous but not essential)
Why choose Team Penske?
At Penske, we know that it is our people at the heart of our success, and we want to make sure you have everything you need to do a great job.
That is why as well as a great work environment, we offer the following benefits:
Flexible work arrangements that work for the individual and the business
Onsite parking
Accredited Training & Development Programs
Commitment to providing the highest levels of safety, technical and leadership training
Competitive Remuneration
Reward and Recognition Programs
Employee Referral Program - generous employee referral fees.
Employee Assistance Program.
Family Friendly Benefits including Paid Parental Leave
Penske Perks: save $****'s with access to discounts from your favourite retailers
About Penske in Australia & New Zealand
Iconic in motorsport and in business,



the Penske brand is proudly represented in Australia and New Zealand through businesses, including Penske Australia & Current Zealand, Penske Truck Leasing, Penske Automotive Australia.
Penske Australia & New Zealand is a leading supplier of the world's finest heavy-duty trucks, diesel engines, gas engines, and power systems.
We proudly distributes the Western Star Trucks, MAN Truck & Bus, Dennis Eagle, mtu, Bergen Engines, Detroit, Allison Transmission, and Sauer Compressors brands.
And we operate across the most dynamic markets, including commercial vehicles, mining, energy solutions, defence, rail, marine, construction and industrial, oil and gas, and agriculture.
And through Penske Truck Leasing, we offer convenient and professional truck rental and leasing services.
We value and embrace diversity, equity, and inclusion in everything we do.
If you're passionate about working for us, we encourage you to apply even if you don't meet all the selection criteria.
We also encourage applications from those who are Aboriginal and/or Torres Strait Islander, veterans, with disability, and those who are culturally and linguistically diverse.
Require reasonable adjustments to the recruitment process?
Please let us know.
Penske Australia and Penske New Zealand are 100% subsidiaries of Penske Automotive Group, a Fortune 500 company that is listed on the New York Stock Exchange.
Penske Truck Leasing forms part of Penske Transportation Solutions.
Both Penske Automotive Group and Penske Transportation Solutions form part of the global Penske Corporation.

📌 Parts Advisor (Queensland)
🏢 Penske Australia
📍 Queensland