Practice Manager
At
Shrink & Co
, we are committed to providing exceptional mental health and disability services across the Gold Coast and Northern Current South Wales.
We are a progressive multi-location private specialist practice, with a strong focus on providing excellence in patient care.
We are currently seeking an experienced Practice Manager to join us on a Full time basis.
The position is predominantly based at our Robina rooms with the requirement to visit our multiple locations across both sites on a regular basis.
For further information please visit our website at
About the role
As Practice Manager, you will be accountable for the clinical, operational and commercial performance of the organisation.
You will be responsible for:
Strategic & Operational Leadership
Translate organisational strategy into clear operational plans
Oversee workforce planning, scheduling and template optimisation
Ensure the clinic operates efficiently, safely and in compliance with regulatory standards
Maintain high-quality systems, technology, equipment, and supplier performance
People & Culture
Lead, coach and develop a high‐performing team
Create a collaborative, accountable and supportive work environment
Provide regular feedback, facilitate communication, and manage performance when required
Support professional development and future workforce planning
Financial & Commercial Management
Take full accountability for clinic financial performance
Monitor and manage labour costs, P&L; results and monthly reporting
Identify cost efficiencies and opportunities for business growth
Contribute to budgeting, revenue planning and pricing strategies
Business Development & Marketing
Partner with Marketing to deliver local initiatives that strengthen brand presence
Support onboarding and integration of new doctors
Improve digital reputation through reviews,



surveys and patient feedback
Build strong referral pathways and engage with key practitioners
Governance, Safety & Quality
Maintain the practice's compliance, audit and risk management schedules
Drive continuous quality improvement
Ensure incidents and risks are identified, reported and escalated appropriately
Promote a safe and supportive workplace for staff, practitioners and patients
About You
You are a confident, people‐centric leader with strong operational and commercial acumen.
You bring:
Experience in management or senior practice leadership
Demonstrated success in people, operational and financial management
Strong communication and relationship‐building skills
Ability to coach, motivate and develop teams
Proficiency in PMS/EMR systems and understanding of medical terminology
Experience in practice billings and revenue processes
Experience overseeing, managing and adhering to a budget
A proactive, solutions‐focused mindset and a "make it happen" attitude
Relevant tertiary qualifications
Other essential criteria:
A current National Police Clearance Check (or willingness to obtain)
QLD Blue Card
NSW Working with Children's Check
Full immunization records (in alignment with QLD Health requirements. Covid-19 vaccination not required)
Unrestricted Driver's licence and willingness to travel
Remuneration is commensurate on skill and level of experience.
Please forward a cover letter outlining your experience in healthcare reception along with your curriculum vitae.
Please also include two contactable referees.
At least one of your referees should be the most recent or current employer who is your direct supervisor.
I look forward to meeting and discussing the position with you
For confidential discussion, please call May Ngieng (COO) on ************
Job Type: Casual
Pay: From $80,****** per year
Work Location: In person

📌 Practice Manager (Gold Coast)
🏢 Shrink
📍 Gold Coast