Panthers Group and Pullman Sydney Penrith have an exciting opportunity for a passionate and experienced Front Office Manager to lead our Front Office team and play a key role in delivering exceptional guest experiences!
Introducing Pullman Sydney PenrithPenrith's first five-star international hotel, offering 152 luxurious guest suites, an elite fitness centre, sauna, restaurant, bar and café, plus secure underground parkingWestern Sydney's largest Conference and Convention Centre, featuring 1,250sqm of premium event space, a dedicated bar, reception and green room, and best-in-class audio visual technologyMarcel Bar & Bistro – a 120-seat dining destination delivering an elevated and contemporary culinary experienceTori Lobby Bar & Café– a stylish, bespoke all-day dining venue at the heart of the hotel, perfect for relaxed dining and social gatheringsThe Benefits of the RoleInclusive, flexible and engaging working environment built on strong values and authenticityTraining and Development with global career opportunitiesStaff discounts on accommodation and food & beverage across Accor's 5,000+ hotels worldwide40% discount at all Panthers-owned food outlets and free post-mix while on shift20% discount on Panthers merchandiseReward and recognition programs that celebrate outstanding contributionsA range of leave options for PT/FT employees and additional employee benefitsStaff social events and opportunities to connect with your teammatesComplimentary onsite parkingAbout the RoleAs our Front Office Manager, you will be responsible for leading the Front Office team and overseeing the day-to-day operations of the department.




Working closely with our leadership team and other departments, you will drive operational excellence, foster a positive team culture and ensure every guest receives a warm, seamless and memorable experience throughout their stay.This is an exciting opportunity for a hands-on leader who thrives in a fast-paced hotel environment, enjoys developing people and is passionate about delivering outstanding service.Key ResponsibilitiesLead, coach and develop the Front Office team, fostering a positive, engaged and high-performing team cultureOversee the day-to-day Front Office operations, ensuring smooth, efficient service delivery and adherence to hotel policies, procedures and brand standardsManage rostering and labour costs, aligning staffing levels with occupancy, business demands, and operational requirementsManage departmental financial performance, supporting budget management, monitoring expenses and productivity, and driving opportunities to maximise revenue and cost efficiencyDrive exceptional guest experiences, overseeing arrivals, departures, room allocations, ALL & Accor Plus loyalty members, VIP guests and special requests, while proactively managing guest feedback, complaints and service recoveryWork collaboratively across departments, partnering with Housekeeping, Reservations,



Maintenance, Food & Beverage and other teams to ensure seamless hotel operationsChampion continuous improvement and operational excellence, monitoring departmental KPIs, compliance and processes while maintaining a strong focus on health, safety and guest satisfaction.
Remain calm and decisive during emergencies, ensuring the safety and wellbeing of both team members and guestsProvide strong leadership across the hotel, contributing to hotel-wide initiatives, projects and operational planning while collaborating with other departments to support the overall success of the hotelAbout YouProven 3+ years' experience in a Front Office leadership role, such as Front Office Manager or Assistant Front Office Manager, within a fast-paced hotel environment, with the ability to lead, coach and motivate a high-performing teamPrevious experience usingOpera PMSExceptional customer service skills and a genuine passion for creating memorable experiencesExcellent communication and interpersonal skills, with the ability to build robust relationship with guests, colleagues and stakeholdersStrong organisational skills with exceptional attention to detail and the ability to manage competing prioritiesA proactive hands on approach and a positive attitude, strong work ethic and ability to work collaboratively as part of a teamHold a current Responsible Service of Alcohol (RSA) CertificatePossess current First Aid and CPR certificationsFlexibility to work a rotating roster, including weekends, public holidays and evening shifts as required
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📌 Front Office Manager (New South Wales)
🏢 Panthers Glenbrook
📍 New South Wales