Progress Transport Services – Warrnambool VICWe are looking for a customer-focused and motivated Service Advisor to join our team.
As the first point of contact for our service customers, you will play a key role in delivering an outstanding customer experience while coordinating vehicle servicing and repairs.If you have excellent communication skills, enjoy working in a fast-paced environment, and are passionate about providing exceptional customer service, we'd love to hear from you.Key ResponsibilitiesWelcome customers and assess their service requirements.Schedule service appointments and manage workshop bookings.Prepare accurate repair orders and service estimates.Communicate with technicians to monitor repair progress.Keep customers informed throughout the service process.Explain completed work and invoice details upon vehicle collection.Promote additional products and services where appropriate.Resolve customer enquiries and concerns professionally.Maintain accurate customer and vehicle records.Ensure a high standard of customer satisfaction at every interaction.Skills & ExperiencePrevious experience as a Service Advisor or in a customer service role (automotive experience preferred but not essential)Excellent communication and interpersonal skills.Strong organisational and time management abilities.Ability to multitask and work effectively under pressure, independently and as part of a Team.Valuable computer literacy and experience using service management systems.Positive attitude and willingness to learnReliable and PunctualCurrent driver's licence.What We OfferFull on the job training providedCompetitive salary.Ongoing training and career development opportunities.Stable long term positionImmediate start available for the right applicantBe careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Service Advisor (Warrnambool)
🏢 Progress Transport Services
📍 Warrnambool