Virtuelle Group, a leading MSP/MSSP in APAC and the U.S., seeks a Service Delivery Manager to lead exceptional service delivery for diverse clients. You will ensure high performance, leverage feedback for quality improvements, manage reporting, and act as the primary escalation point.
You will champion client care, translate technical requirements for internal teams, and maintain proactive communication while driving service enhancements and solid client relationships.
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📌 Customer-Centric Service Delivery Lead (Newcastle)
🏢 Virtuelle Group
📍 Newcastle
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