The Opportunity:

We are currently partnering with a well-established global organisation based in Scoresby to recruit an experienced Customer Service Representative for a 12-month contract.

This is a fantastic opportunity for a customer service professional with strong experience who enjoys managing customer relationships, coordinating orders and working within a fast-paced, professional setting.

Working closely with customers and internal teams, you will play an integral role in managing enquiries, processing orders and ensuring customers receive a seamless experience from order through to delivery.

Key Responsibilities:

- Manage customer enquiries across phone and email.
- Process and manage customer orders accurately using SAP.
- Coordinate orders from initial entry through to delivery.
- Provide customers with timely updates regarding orders, availability and delivery timelines.
- Investigate and resolve customer queries, order discrepancies and delivery issues.
- Liaise with internal teams including Sales, Supply Chain, Logistics and Operations.
- Maintain accurate customer and order information across internal systems.
- Manage customer interactions and cases through Salesforce.




- Follow up outstanding orders and customer enquiries.
- Support the wider team with customer service and administration as required.

About You:

- Previous experience in a Customer Service, Customer Operations, Order Management or similar role.
- Previous SAP experience is essential.
- Previous order processing and end-to-end order management experience.
- Salesforce experience is highly desirable.
- Strong communication and relationship-building skills.
- Confidence managing customer enquiries across phone and email.
- High attention to detail and strong organisational skills.
- Ability to manage multiple priorities within a fast-paced environment.
- A proactive, solutions-focused and customer-first approach.

What's On Offer:

- 12-month contract opportunity.
- Scoresby location.
- Join a well-established global organisation.
- Supportive and collaborative team environment.
- Varied role across customer service, order management and administration.
- Opportunity to utilise and further develop your SAP experience.
- Exposure to Salesforce and cross-functional teams.

📌 Customer Service Coordinator (Scoresby)
🏢 Sharp & Carter
📍 Scoresby