Senior Service Coordinator — Maintenance Division
Thornleigh, Sydney | Up to $90,000

About the Company
I'm currently working an air conditioning company, servicing Greater Sydney and the Central Coast. They specialise in air conditioning repairs, routine maintenance, domestic and commercial installations, and fire compliance — and they've built a strong reputation for delivering a qualified, reliable and customer-first experience every time.

About the Role
This business is on the lookout for an experienced and switched-on Senior Service Coordinator to join their Maintenance team. This is a fast-paced, office-based role based in Thornleigh where you'll be the key link between customers, maintenance technicians, contractors and the wider internal team. This isn't an entry level coordination role — they need someone who genuinely understands the HVAC industry, speaks the language and knows what it takes to keep assets running the way they should.

Hours
Monday to Friday, 7:30am — 3:30pm (38-hour week). Some overtime may be required during busy periods.

What You'll Be Doing

- Scheduling and coordinating a team of maintenance technicians and contractors across the Sydney and Central Coast region
- Managing the full lifecycle of maintenance jobs from booking through to completion
- Serving as the primary point of contact for clients and technicians on all maintenance-related queries
- Ensuring HVAC assets are serviced in line with required frequencies and relevant Australian Standards including DA-19




- Maintaining compliance documentation and service records
- Overseeing parts inventory, placing orders and coordinating deliveries to keep jobs on track
- Utilising AroFlo job management software to enter purchase orders, allocate stock and maintain detailed job documentation
- Performing end-of-day checklists, maintaining task notes and processing payments as needed
- Upholding the company's values and safety protocols at all times

What We're Looking For

- Minimum 3 years experience in a service coordination or scheduling role within the HVAC or mechanical services industry — this one is essential
- A solid understanding of HVAC systems, mechanical equipment and how frequently different assets need to be serviced
- Working knowledge of DA-19 and other relevant Australian Standards
- Strong communication skills — you'll be dealing with technicians, contractors and clients every day
- Experience with AroFlo or similar job management software highly regarded
- Proficiency in Microsoft Office
- High attention to detail with the ability to juggle multiple priorities without dropping the ball
- Someone who can work well under pressure both independently and as part of a team
- A proactive, positive attitude and a genuine commitment to delivering outstanding customer experiences

What's In It For You

- Salary up to $90,000 depending on experience
- Join a well-established and growing business with a fantastic reputation
- Supportive and close-knit team environment
- Monday to Friday — no weekends

#SCR-maisie-grayland

📌 Senior Service Coordinator (Thornleigh)
🏢 Core Talent
📍 Thornleigh