A popular Hotel in Melbourne's CBD is looking for a qualified and experienced candidate for the position of Duty Manager.
Full time - 38 hours per week
Salary - $90K plus super
Duties to include:
- Oversee daily hotel operations across front office, food and beverage, accommodation and guest services.
- Act as the senior manager on duty and be the main contact for guest concerns or emergencies.
- Ensure excellent guest service, promptly resolving complaints and service issues.
- Supervise, support and coordinate staff across relevant departments.
- Conduct shift handovers, briefings and daily operational checks.
- Monitor hotel presentation, cleanliness, maintenance and safety standards.
- Handle guest arrivals, departures, room issues, payments and service recovery where needed.
- Ensure compliance with RSA, WHS, food safety, licensing and hotel policies.
- Manage incidents, security matters, emergency procedures and accurate incident reporting.
- Assist with staff rostering, training and performance supervision.
- Monitor cash handling, takings, stock and operational costs.
- Liaise with management, suppliers and contractors to keep operations running smoothly.
If you think you fit the bill, contact us with your CV and covering letter to the details attached.
Additional information
- Immediate Start
- Salary $90K plus super
- 38 hours per week