We are seeking a friendly, reliable and motivated Front Office Assistant / Customer Service team member to join our busy team.

This is a varied role combining front counter sales, customer service, administration, stock management and hands-on assistance with customers. We are looking for someone who is happy to get involved and help wherever needed.

Key Responsibilities

- Front counter sales, customer service and enquiry management

- Answering incoming phone calls and responding to customer enquiries

- Processing customer orders and arranging deliveries in and around Townsville

- Stock control, stock entry and inventory management using our point-of-sale system

- General data entry and administrative duties

- Liaising with suppliers and coordinating incoming deliveries to the yard

- Coordinating deliveries to customers

- Building and maintaining positive relationships with customers, suppliers and other stakeholders via phone, email and face-to-face communication

- Assisting customers with loading bagged products and other materials, including manual lifting

- Maintaining the cleanliness and presentation of the front office and surrounding areas

- Assisting with general day-to-day duties as required

About You

The successful applicant will ideally:

- Have strong customer service and communication skills





- Be confident dealing with customers both face-to-face and over the phone

- Have good computer, administration and data entry skills

- Be organised with strong attention to detail

- Be reliable, punctual and able to work well within a team

- Be comfortable undertaking manual handling and lifting

- Have a positive attitude and be willing to assist across different areas of the business

- Be able to work independently when required

Previous experience in customer service, sales, administration, landscaping supplies, building supplies, warehousing or a similar environment would be highly regarded.

A forklift licence is an advantage but is not essential.

A loader ticket and/or previous loader experience would also be highly regarded.

Hours

The position will be approximately 40 hours per week, with the possibility of a permanent full-time position for the right candidate.

Weekend work will be required on a rotating roster.

If you are a practical, approachable and reliable person who enjoys customer service and a wide-ranging working environment, we would love to hear from you.

Apply through SEEK with your resume and a brief introduction outlining your experience and why you would be a good fit for the role.

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