We are a leading promotional products supplying company and seeking a friendly, organized, and customer-focused Receptionist & Sales Assistant to join our team. The successful candidate will be responsible for managing front desk operations, providing excellent customer service, handling administrative duties, and supporting sales activities to ensure a positive customer experience and contribute to business growth.
Key Responsibilities of the role:
- Greet and welcome visitors, clients, and customers in a professional manner.
- Answer and direct incoming phone calls and emails.
- Handle incoming and outgoing freight, deliveries, and correspondence.
- Provide administrative support including filing, data entry, and document management.
- Assist customers with product and service inquiries.
- Support the sales team with quotations, orders, invoices, and follow-ups.
- Maintain customer records and update Xebra system.
- Process sales transactions and handle cash or electronic payments where required.
- Follow up with existing customers to ensure satisfaction and encourage repeat business.
- Assist in promotional activities, events, and marketing campaigns.
Qualifications & Skills:
- Previous experience in reception, customer service, sales support, or administrative roles preferred.
- Experience in administration or sales are an advantage.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Good organizational and time management abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and work effectively in a fast-paced environment.
- Skilled appearance and positive attitude.
Key Competencies:
- Customer-focused approach
- Attention to detail
- Problem-solving skills
- Teamwork and collaboration
- Professionalism and reliability
- Sales awareness and persuasion skills
Remuneration / Benefits:
- Permanent part time role of 35 hours per week, with $30 per hour plus superannuation