About You
Vinarchy. Redefining Wine.
Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is an exceptional global wine company committed to redefining wine.
Crafting extraordinary wines in Australia, Recent Zealand, Spain, Italy, South Africa, Chile and the United States, and sharing them in almost every corner of the world, we are relentlessly innovative, ambitious and imaginative at every stage from grape to glass.
About The Role
We’re looking for an IT Support Specialist to join our team at Berri, supporting users across Australia and internationally.
This role goes beyond a traditional service desk. You’ll be hands-on across devices, systems and day-to-day support, with exposure to a broader IT environment and the opportunity to build your capability over time.
If you’re currently in a support role and looking for more variety, ownership and a clear development pathway, this is a strong next step.
Reporting to the Client Services Team Lead, you’ll be the primary point of contact for IT support across the Berri site, while also supporting the wider business.
You’ll work across Level 1 and Level 2 support, taking ownership of issues from initial contact through to resolution.
This Role Offers
Broader exposure than a typical service desk roleEnd-to-end ownership of support requestsVariety across BAU support, troubleshooting and project workExposure to a global, multi-site IT environmentClear pathway into Systems Administration or Infrastructure roles
PLEASE NOTE: This role is based at Berri (Riverland)



and best suited to candidates based in Berri, or those open to commuting – we are 5 days per week on site
Key Responsibilities Include
Provide Level 1 and 2 support across hardware, software and business systemsSet up, image and troubleshoot laptops and desktopsManage incidents and service requests through ITSM toolsSupport user onboarding, access and device lifecycle managementTroubleshoot across Microsoft environments (M365, Intune, Entra ID / AD)Contribute to documentation and continuous improvement of processes
What You'll Bring
2+ years’ experience in IT Support / Service Desk / Desktop SupportStrong experience across Microsoft environmentsAble to troubleshoot and resolve technical issues independentlyStrong communication skills with a customer-focused approachProactive, organised and comfortable managing competing prioritiesTertiary qualification in Information Technology or a related discipline desirable but not required.
Join Us
To Apply
Please submit your CV or a short expression of interest outlining your experience and interest in the role.
At Vinarchy, we are dedicated to building a diverse, dynamic and inclusive culture and are proud to be an equal opportunity employer.
Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre‑employment screening.
If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.
Our Company Values
Grow TogetherIntegrity In Every DropOwn Our ImpactSimplify To Amplify

📌 IT Support Specialist (Renmark West)
🏢 Vinarchy
📍 Renmark West