You will be the first point of contact for customers exploring our range of fibreglass pools, plunge pools, custom concrete pools, spas and swim spas — guiding them from initial enquiry through to a confirmed sale. You will help customers with pool chemicals, water testing and general product advice in-store.
Key responsibilities
- Greet and assist customers in-store, by phone, and via online enquiries
- Understand customer needs and recommend the right pool, spa or feature package
- Prepare quotes and guide customers through the buying process
- Build and maintain strong relationships with new and repeat customers
- Stay up to date on our product range, including Compass pool features (self-cleaning, 3D colours, hydrostatic protection, etc.)
- Support pool chemical and water testing sales and provide basic customer advice
- Maintain a well-presented showroom and displays
About you
- Previous sales or retail experience (pool, outdoor living, or trade industry experience a plus, but not essential)
- Excellent communication and customer service skills
- Self-motivated with a genuine interest in helping customers
- Comfortable with basic quoting, admin and CRM tasks
- A team player who thrives in a small, close-knit local business
- Driver's licence essential
About us
O.I Pools is the local authorised Compass Pool dealer, proudly serving Yarrawonga, Mulwala, Cobram, Corowa, Rutherglen and the wider Federation Shire for over 24 years.
Perks
- Commission structure available
- Work with a trusted, well-established local business (24+ years in the industry)