About the role
Mandurah Mazda is seeking a dedicated and customer-focused Service Advisor to join our service department on a full-time basis in Mandurah, WA 6210. This is a pivotal role that serves as the critical link between our valued customers and our skilled service technicians. As a Service Advisor, you will be responsible for understanding customer needs, providing expert recommendations, and ensuring a seamless service experience from booking through to vehicle handover. This position is essential to maintaining our reputation for excellence in customer service and vehicle maintenance within the automotive industry.

Key responsibilities

- Greeting customers and understanding their vehicle service and repair requirements with professionalism and empathy

- Experience in warranty processing

- Providing expert advice on vehicle maintenance, servicing options and repair solutions based on customer needs and budget

- Preparing accurate work orders and quotations for customers, ensuring clear communication of scope, timeframes and costs

- Scheduling and coordinating vehicle bookings to optimise workshop efficiency and minimise customer wait times

- Acting as the primary point of contact between customers and the service team, providing regular updates on vehicle progress

- Explaining completed work to customers, discussing any additional repairs identified and answering technical questions

- Processing payments, invoicing and handling customer queries or complaints with professionalism and resolution-focused approach

- Maintaining accurate service records and customer information systems

- Promoting Mazda products,



warranty options and service packages to maximise customer satisfaction and business revenue

- Supporting the service manager in achieving departmental targets and maintaining workshop standards

What we're looking for

- A strong customer service background with proven ability to build rapport and manage customer expectations effectively

- Knowledge of vehicle servicing, maintenance and repairs, or a willingness to develop this knowledge through on-the-job training

- Excellent communication and interpersonal skills, with the ability to explain technical information clearly to diverse customers

- Organisational and time management abilities, with capability to manage multiple customer interactions and prioritise effectively

- Basic computer literacy and proficiency with workshop management systems and customer databases

- A skilled appearance and manner, with genuine passion for delivering outstanding customer service

- The ability to work within a team environment and collaborate with technicians and management

- Ideally, previous experience in an automotive service environment or similar customer-facing role within the trades and services sector

- A valid driver's licence is essential for this position

- preferred DMS experience (revolutions)

- Dealership experience preferred however not essential

What we offer
At Mandurah Mazda,



we value our team members and offer a competitive remuneration package. We provide ongoing training and professional development opportunities to help you advance your career within the automotive industry. Our workplace culture emphasises teamwork, integrity and customer focus. We are committed to maintaining a safe, respectful and inclusive working environment. As a full-time employee, you will benefit from stable, permanent employment with a well-established dealership, along with access to employee benefits and support programmes designed to enhance your work-life balance and wellbeing.

About us
Mandurah Mazda is a trusted automotive dealership serving the Mandurah community and surrounding regions. We are committed to delivering exceptional customer service, quality vehicle sales and comprehensive after-sales support. Our service department is equipped with modern facilities and staffed by skilled technicians who pride themselves on professional workmanship and customer care. We pride ourselves on building long-term relationships with our customers and maintaining the highest standards of integrity and excellence in everything we do. Joining Mandurah Mazda means becoming part of a dedicated team with a shared commitment to customer satisfaction and automotive expertise.

Apply now
If you are passionate about customer service and eager to launch or develop your career in the automotive trades, we would like to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for the Service Advisor role at Mandurah Mazda.

📌 Service Advisor / Warranty Clerk (Mandurah)
🏢 Mandurah Mazda
📍 Mandurah