This role will focus on client service, loan administration, lender follow-up and supporting the end-to-end loan process. You will be working closely with clients, lenders and internal stakeholders to ensure a seamless customer experience while helping drive the success of the business.
Benefits
- $60,000 + Super
- Versatile working arrangements
- Ongoing mentoring and development
- Career progression opportunities
- Supportive and collaborative team environment
- Exposure to residential lending and high-value clients
Key responsibilities
- Manage client communication throughout the loan process
- Prepare and manage loan application documentation
- Liaise with lenders, solicitors and other stakeholders
- Support brokers with loan progression and settlements
- Maintain accurate client records and compliance documentation
- Deliver exceptional customer service and relationship management
About you
- Proactive and motivated
- Highly organised with strong attention to detail
- A confident communicator
- Process-driven and eager to learn
- Professional and client-focused
- Looking for a long-term career opportunity
About us
We are partnering with a growing and highly respected mortgage broking business that is looking for a Client Services Manager to join the team. This is an opportunity to work closely with an experienced Broker, support quality clients and develop your skills within a business that genuinely invests in its people.