The PML Support Coordination Team is growing, and we're looking for another passionate team member to join us!

Key Relationships

- Reports to the Team Leader.

- Works collaboratively with internal teams across the organisation.

- Develops and maintains professional relationships with participants, families, carers, Support Coordinators, Local Area Coordinators (LACs), the NDIA and external service providers.

- Builds positive partnerships with disability networks, schools, community organisations and other key stakeholders.

- Provides guidance to support to workers delivering services to participants.

Key Responsibilities

As a member of the team, you will:

- Understands needs and co-ordinates support for NDIS participants. This includes supporting participants through the pre-planning and intake phases of their NDIS journey, providing information, assistance, and coordination to support them to achieve their goals and exercise choice and control.

- Demonstrated experience working with complex participants and multiple stakeholders

- Manage participant intake, including monitoring the return of NDIS Plans and coordinating the onboarding process within your allocated region.

- Engage with participants to identify their support needs and negotiate suitable service delivery options.

- Prepare accurate and detailed service quotations, ensuring services align with participant goals, funding and organisational requirements.

- Analyse participant funding utilisation, identify potential risks, provide recommendations and support teams to maximise plan outcomes.





- Monitor participant budgets and advise on corrective actions where required to ensure effective use of NDIS funding.

- Assist participants to understand, navigate and implement their NDIS Plans.

- Support participants to prepare for NDIS Planning or Plan Reassessment meetings when requested.

- Attend NDIS Planning or Plan Reassessment meetings with participants where appropriate.

- Work collaboratively with Support Coordinators, internal teams and external stakeholders to achieve positive participant outcomes.

- Maintain accurate participant records, tracking registers, case notes and documentation in accordance with organisational and NDIS requirements.

- Identify, investigate and assist in resolving billing discrepancies and system interface issues.

- Deliver education sessions and training to internal teams regarding NDIS processes, funding utilisation and service delivery.

- Facilitate community information sessions, workshops and networking opportunities as required.

- Develop and maintain strong professional relationships with disability organisations, Local Area Coordinators (LACs), the NDIA and other key stakeholders to enhance participant outcomes and support organisational growth.





- Promote person-centred practice by ensuring participants are actively involved in decisions regarding their supports and services.

- Contribute to continuous improvement initiatives and identify opportunities to improve service delivery, systems and processes.

- Undertake any other duties consistent with the role as reasonably directed by your Manager.

- Monitoring funding utilisation and advising corrective actions

Key Performance Indicators (KPIs)

Success in this role will be measured by:

- Compliance with organisational policies, procedures and NDIS Practice Standards.

- Timely implementation and effective management of participant plans.

- Achievement of participant goals and positive participant outcomes.

- Accurate, timely and compliant case notes, documentation and reporting.

- High levels of participant satisfaction and engagement.

- Effective coordination of supports and appropriate utilisation of participant funding.

- Accurate preparation of service quotations and participant onboarding documentation.

- Monitoring funding utilisation and proactively recommending corrective actions where required.

- Achievement of individual billable hour targets.

- Robust collaboration with internal teams and external stakeholders.

- Maintenance of positive professional relationships that support participant outcomes and organisational objectives.

- Meet required daily billable hours

Email your application to: ••••@projectmakelemonade.com.au

📌 Support Coordinator (Wyrallah)
🏢 project make lemonade
📍 Wyrallah