We are currently seeking an experienced and motivated Medical Receptionist to join our fast-paced Urgent Care Clinic based in Edmonton.

Reporting to the Practice Manager, and working as part of a team, you will be responsible for ensuring a high-quality patient experience as well as providing administrative support services to the clinical teams enabling them to run efficiently and professionally.

Key responsibilities of the role:

- Providing comprehensive administrative support to the clinical teams;

- Delivering excellent patient management including maintaining patient flow, greeting patients, recording and updating patient information and ensuring a smooth journey to and from the reception area and consulting rooms;

- Co-ordinate Medicare/DVA billings.

- Maintain electronic appointment booking systems, contact book, reminder systems.

To be successful for this position, you must have at least one (1) year of previous experience as a Receptionist/Administrator, preferably within a General or Specialist Medical Practice or Hospital, together with:

- A “can do” attitude and be a proactive/forward thinker

- Being a self-motivated individual with a willingness to learn





- Be capable of working in a fast pace environment

- Have the proven ability to work both independently and collaboratively with the team

- Excellent planning and organisational skills together with the ability to priorities a number of competing priorities

- Excellent interpersonal and communication skills, with a focus on providing exceptional customer service

- proficiency with Microsoft applications/Tech Savvy

- A mature attitude and ability to resolve conflict in a positive and respectful manner

- Exceptional attention to detail

- Demonstrated ability to maintain absolute confidentiality regarding patient and practice information

In addition, experience with Best Practice Software would be highly regarded.

This is a casual position and the successful applicant must have flexibility and be able to work Monday to Friday between 8am-10pm and weekends 8.45am – 6pm as well as covering any sick or holiday leave.

If you enjoy working in a fast paced, agile environment, believe in the importance of exceptional customer service and enjoy being part of a team then we would love to hear from you!

📌 Medical Receptionist - Cairns Urgent Care Clinic (Stratford)
🏢 Balance! Healthcare
📍 Stratford