We’re looking for an experienced, organised and proactive Administration & Customer Service Coordinator to join our electrical contracting business.
This is a hands-on, office-based role suited to someone who enjoys being at the centre of a busy service business — speaking with customers, coordinating technicians, managing schedules, processing invoices and making sure the day-to-day administration of the business runs smoothly.
You’ll be joining an established electrical contracting company with a busy team of electricians and apprentices delivering electrical, solar, air conditioning and associated services.
The Role
Your day-to-day responsibilities will include:
- Answering incoming calls and providing professional, friendly customer service
- Responding to customer enquiries by phone and email
- Booking jobs and coordinating appointments
- Scheduling and allocating work to electricians and apprentices
- Communicating with technicians throughout the day regarding jobs and schedule changes
- Keeping customers updated on bookings, technician arrival times and job progress
- Creating and maintaining customer and job records
- Processing completed jobs and preparing invoices
- Following up outstanding information required for invoicing
- General office administration and data entry
- Assisting with documentation, purchase orders and supplier information
- Supporting the wider office and management team as required
- Helping identify ways to improve our administrative systems and customer experience
About You
We’re looking for someone who can take ownership of their responsibilities and work confidently in a fast-moving environment.
To be successful, you will need:
- Previous experience in an administration,
customer service or office coordination role
- Strong verbal and written communication skills
- Excellent organisation and time-management skills
- Confidence speaking with customers over the phone
- The ability to prioritise multiple jobs and changing requirements throughout the day
- Strong attention to detail, particularly when processing job information and invoices
- Good general computer skills and the ability to learn new systems quickly
- The ability to work independently while also being part of a team
- A proactive approach — you notice what needs doing and get on with it
Experience working for an electrical, plumbing, air conditioning, construction or other trade-services business would be highly regarded, but it is not essential . We are more interested in finding someone with solid administrative experience, the right attitude and the ability to learn our industry.
Experience with job-management or CRM software would also be advantageous.
Classification & Experience
The position requires someone capable of performing administrative duties consistent with Level 3 of the Clerks – Private Sector Award , including working with a reasonable level of autonomy, applying administrative experience and judgement, and taking responsibility for a broad range of clerical and administrative tasks.
Previous administrative experience is therefore required.
What We Offer
- A permanent role with an established and growing electrical contracting business
- A varied position where no two days are exactly the same
- A supportive, team-focused office environment
- The opportunity to become an important part of the day-to-day operation of the business
- Training in our systems and the electrical/trade-services industry
- Opportunities to develop your responsibilities as the business grows
- Additional benefits and incentives available based on individual and business performance
📌 Administration (Maroochydore)
🏢 All Sunshine Electrical
📍 Maroochydore
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.