PACK & SEND Canning Vale

Location: Canning Vale WA 6155
Part-time: 25–30 hours per week over 4 weekdays
Pay: $30–$34 per hour + super, depending on experience
Flexible hours | No weekends

We’re looking for a reliable, customer-focused person to join our Canning Vale team in a varied part-time role.

This position combines customer service, administration and hands-on operational work. You might be helping a customer with a quote, organising a booking, tracking a delivery, professionally packing an item or assisting with a local collection or delivery. If you enjoy working with people, staying organised and having variety in your day, this could be a great fit.

About Us

PACK & SEND provides parcel, courier, freight and skilled packing solutions for businesses and individuals. Our Canning Vale Service Centre is a small, family-run business where we help customers send everything from everyday parcels to fragile, valuable and unusual items.

Key Responsibilities

As a Customer Service & Operations Assistant , your day will include:

- Preparing accurate quotes using our in-house system full training provided
- Following up on quotes and converting them into bookings
- Greeting walk-in customers and assisting with counter enquiries
- Managing customer enquiries and coordinating jobs to keep things on track
- Monitoring consignments and keeping customers updated
- Professionally packing items to ensure they are protected during transport
- Assisting with local collections and deliveries when required
- Supporting the general day-to-day operation of the Service Centre

Why Join Us?

- Permanent part-time position with stable hours
- 25–30 hours
- No weekend work




- Competitive salary based on experience
- Friendly, supportive small-business environment
- Varied role combining customer service and practical, hands-on work
- Full training in our systems, packing and freight processes
- Opportunity to develop skills across customer service, sales and logistics
- Free on-site parking

About You

We’re looking for someone who:

- Has clear and confident verbal and written communication skills
- Has previous customer service experience
- Is reliable, organised and detail-focused
- Enjoys helping customers and providing a high level of service
- Is confident using computers, email and Microsoft Office
- Is physically able to safely lift, move and pack items as part of the role
- Has legal work rights in Australia for the required hours
- Is a safe, confident driver with a good driving record and an unrestricted Australian manual Class C driver’s licence.

Previous freight or logistics experience is not required . Full training in our systems and processes will be provided.

How to Apply

If you’re reliable, enjoy working with people and like the idea of a varied, hands-on role, we’d love to hear from you.

Please apply with your resume and a few words about yourself and why you’d be a good fit for the role.

Pay: $30.00 – $34.00 per hour

Application Question(s):

- Are you comfortable with the hands-on requirements of the role, including safely lifting, moving and packing items?
- What interests you about this role?

Experience:

- Customer service: 1 year (Required)

Licence/Certification:

- Manual Driver Licence (Preferred)

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Customer Service and Operations Assistant (Fremantle)
🏢 Pack and Send Canningvale
📍 Fremantle