You’ll love this role if wanting to keep growing your career in claims, taking on more complex work and building deeper expertise in insurance. Here, you’ll step beyond the standard motor claim and manage more complex scenarios including fire, theft and attempted theft, as well as total loss claims.

This is a step up in both the type of claims you handle and the judgement you apply day-to-day. You’ll take greater ownership of outcomes, work through more detailed information and work with assessors, investigators and other specialists to reach fair decisions.

While some claims will still be straightforward, many will require deeper thinking, stronger policy knowledge and confident decision making. You’ll continue building on your existing claims experience, supported by coaching, collaboration and ongoing development as you grow.

What you’ll be doing

- A full-time role in-office at Sippy Downs
- Manage complex claims including fire, theft, attempted theft and total loss
- Handle claims across motor, motorcycle, watercraft, caravan and trailer products
- Be the key contact for customers and partners, keeping everyone informed
- Review policy, evidence and claim details to make fair decisions
- Coordinate assessments, repairs, valuations and settlements
- Support customers through more sensitive or high-impact situations
- Keep accurate records and ensure compliance at every stage
- Prioritise a varied portfolio to keep claims progressing

What great looks like

- Clear, confident decisions backed by policy and evidence
- Strong handling of complex and sensitive claim scenarios
- Claims move efficiently with minimal rework or delays
- Customers feel supported and understand next steps
- Well-organised approach across multiple priorities
- Accurate, compliant documentation every time




- Professional and calm under pressure

What you get

- Competitive salary with performance-based salary incentives
- Set start and finish times so you can plan life outside work
- 22 days annual leave, plus volunteer leave and yearly salary reviews
- Real pathways to grow your career into leadership roles
- Paid training at the start and ongoing coaching to deepen your expertise
- A team setting where people back each other and share knowledge
- Free skin checks, flu jabs and financial wellbeing sessions
- Discounted Youi insurance and gym access through Fitness Passport
- End-of-trip facilities and casual dress code

Ready?

Apply now and we'll circle back.

Why Youi

We’re here to make insurance better by being more human. You’re not just doing your job, you’re making sure real people get looked after, especially when life doesn’t go to plan. Every conversation, every decision, every day you’re part of raising the bar for want awesome service really means.

We set high standards and recognise people who deliver. Results are rewarded through incentives, everyday shout-outs and recognition programs, so the impact you make never goes unnoticed. You’ll know what’s expected of you, where we’re heading and how your work contributes.

We grow our own people here, with clear pathways, structured development and hands-on coaching, helping many team members step into leadership and specialist roles across the business.

And as more customers choose Youi, we keep growing, creating new roles and opportunities to build your career over time. We don’t just want insurance to be different; we’re actively making it better. And we’re doing it together.

Work that’s a bit more you shaped.

Visit youi.com.au/about-us/careers or jump on Instagram @yourlifeatyoui to see what work life with us looks like.

📌 Complex Motor Claims Advisor (Maroochydore)
🏢 Youi Insurance
📍 Maroochydore